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Okta

Okta Identity Cloud

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Okta Identity Cloud
8.8 /10

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details


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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

1% Negative
4% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Trustworthy
  • Inspires Innovation

Feature Ratings

Average 83

Web Cloud Single Sign on (SSO)

86

Identity Governance

86

Multi-Factor Authentication (MFA)

85

Reporting

83

Provisioning Deprovisioning

83

Access Request Management

82

Privileged Access Management

82

Activity Monitoring Alerts

82

Password Management

81

Advanced Provisioning

79

Mobility Support

79

Vendor Capability Ratings

Average 81

Ease of Customization

83

Business Value Created

83

Ease of Implementation

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Quality of Features

81

Ease of Data Integration

81

Breadth of Features

80

Availability and Quality of Training

80

Vendor Support

80

Ease of IT Administration

80

Okta Identity Cloud Reviews

Sanit S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Secure and Reliable Identity Management

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

Okta Identity Cloud stands out for its strong security, seamless integrations, and easy-to-manage identity and access controls across a wide range of applications.

What is your favorite aspect of this product?

My favorite aspect is its simple user experience and reliable single sign-on, which makes accessing applications quick and secure.

What do you dislike most about this product?

Some advanced configurations can be complex, and the pricing may be high for smaller organizations.

What recommendations would you give to someone considering this product?

Plan your identity and access requirements in advance to get the most value, and make full use of its integration and security features.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Pankaj S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Reliable identity and access management platform

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

How Okta Identity Cloud stands out is its consolidation of all identity and access management to an array of cloud-based and on-prem applications. As an engineering director, I appreciate the ease of authenticating and signing users, seamless integration of SSO, and improved user experience for access with a wide array of mfa configurations with my team. Furthermore, It does a seamless integration with the enterprise systems currently implemented and makes it easier to grant or deny access from my side of thehouse..

What is your favorite aspect of this product?

Love the Single Sign-On (SSO) and multi-factor authentication capabilities. It allows our employees a simpler login experience yet adheres to high security levels. I'm also a big fan of the central user management which greatly simplify the onboarding/offboarding process.

What do you dislike most about this product?

While the platform has many features, setting up complex access policies and integrations might take time. It could also require new administrators to undergo some training so they are able to comprehend all the capabilities and identity features of the product.

What recommendations would you give to someone considering this product?

I advise to design your identity and access strategies prior to production, and begin with your most crucial line-of-business applications. If you do not currently implement robust access authentication and centralized identity administration into your operations, I think you should giveOkta’s Identity Clouda test: It is a trustworthy alternative that is made to scale along with your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Krishna G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Okta Identity Cloud Insights

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

The major strength is its ease of integration and extensive application network. Okta provides a large catalog of pre-built integration, which significantly reduces the time required to connect application for single sign-on (SSO), Lifecycle management, and user provisioning. And security and user experience are also key differentiators. Okta focuses heavily on providing secure access without adding friction for end and users.

What is your favorite aspect of this product?

The aspect I value is the flexibility of integration. Okta connects with a very wide range of applications, which makes it easier ti fit into almost any existing technology ecosystem. And I also like the balance it strikes between security and usability.

What do you dislike most about this product?

The consideration is cost. As organizations scale and require advanced features like adaptive security, lifecycle automation, or multi-region support, licensing costs can increase significantly. And one area that often comes up in configuration complexity.

What recommendations would you give to someone considering this product?

The important recommendation is to invest early in proper governance and policy design. Identity and access management is not just a technical setup–it’s also security and business decision. And from product standpoint, I would also advise paying close attention to integration planning. Even through Okta offers a large catalog of pre-built connectors, most enterprises still have a mix of legacy systems, custom applications, and cloud service.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Cons

  • Vendor Friendly Policies

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