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Nutshell Inc

Nutshell

Composite Score

8.3 /10

CX Score

8.2 /10

56 Reviews Write a Review

What is Nutshell?

Nutshell is a cloud-based customer relationship management (CRM) system for small and midsize businesses that features a clean, straightforward user interface design. It offers contact management and sales force automation applications with a range of email tracking, task management, note taking, pipeline management, forecasting and reporting modules, in addition to basic customer service capabilities such as ticket management.

Company Details

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Awards & Recognition

Nutshell won the following awards in the Customer Relationship Management - Midmarket category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

3 Top Rated Features

2025

Nutshell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nutshell.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nutshell?

2% Negative

23% Neutral

75% Positive

Pros

Fair
Enables Productivity
Respectful
Caring

Feature Ratings

Average 82

Account and Contact Management

Collaboration

Customer Service Management

Sales Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Analytics and Reporting

Lead Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Quality of Features

Vendor Support

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Nutshell Screenshots

Nutshell Downloads

Making the Case for Nutshell

CRM Comparison Worksheet

Nutshell Videos

Nutshell Reviews

Kasey Peek K.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Excellent program! Saves your company time and $!

Likeliness to Recommend

10 /10

What differentiates Nutshell from other similar products?

This product helps all of our business and employees stay consistent and efficient with their work. The information is always in one safe place and is so helpful for us as a business.

What is your favorite aspect of this product?

The customer service is excellent. The features are different than many other software companies and the ability to get things done as a team have far improved since utilizing this program.

What do you dislike most about this product?

I have nothing negative to say about them thus far. I have only experienced positives.

What recommendations would you give to someone considering this product?

It is a very easy to use software and you will have ample support!

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

How We Deliver

Events

Nutshell

What is Nutshell?

Company Details

Need Assistance?

Awards & Recognition

Nutshell Ratings

85 Likeliness to Recommend

92 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Nutshell?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Nutshell Screenshots

Sales Automation

Sales Reporting

Pipeline + Assignee

Team Collaboration

Marketing Suite

Nutshell Downloads

Making the Case for Nutshell

CRM Comparison Worksheet

Nutshell Videos

Nutshell CRM in 60 seconds

Intro to Nutshell With CEO and Cofounder Andy Fowler

[Updated Video Available]Sales Automation Workshop: How to Build a Customized Pipeline With Nutshell

Nutshell Reviews

Kasey Peek K.

Excellent program! Saves your company time and $!

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Account and Contact Management

Collaboration

Customer Service Management

Sales Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Analytics and Reporting

Lead Management

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Quality of Features

Vendor Support

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization