Nintex Customer Reviews 2024

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Nintex

Composite Score

7.7 /10

CX Score

7.9 /10

27 Reviews Write a Review

What is Nintex?

Manage, automate, and optimize your processes with the Nintex Platform to quickly and intelligently transform your business.

Company Details

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Nintex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nintex.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nintex?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Caring
Enables Productivity
Efficient Service

Feature Ratings

Average 81

Process Workflow Designer

Low-Code Automation

Content Management

In-App Automated Workflows

Process Library

Permissions and Governance

Real-time Process Analysis

Process Automation Templates

Collaboration

External Application Data Connectors

Mobile Support

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Data Integration

Nintex Reviews

Role: Industry Specific Role
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2021

Tough Sell against Microsoft's Capabilities

Likeliness to Recommend

10 /10

Pros

Reliable
Acts with Integrity
Security Protects
Performance Enhancing

Cons

Inhibits Innovation
Vendor Friendly Policies
Vendor's Interest First

Role: Information Technology
Industry: Not for Profit
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted May 2021

Fantastic Product, Very dependable. Simplicity!

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Chris B.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Lots of features not always that easy to use

Likeliness to Recommend

6 /10

What differentiates Nintex from other similar products?

We use nintex document generation which seems very similar to conga it seems to have very similar features so not much differentiates them. I suppose their support experience is great but there upgrade roadmap for the product needs improvement. They do offer a solution completely built on Salesforce which does differentiate them in a way.

What is your favorite aspect of this product?

Bulk letter generation from a list view so multiple records can receive the same package with different filters applied.

What do you dislike most about this product?

It's complex setup requires an admin to make simple edits and things can easily go wrong with a letter package unless set up properly. There also seems to be niggles and differences in setup where for example a normal relationship in a letter will work on single send but SOQL query is required for a bulk send which is more complex. I've seen products that would write the query for you but not Nintex.

What recommendations would you give to someone considering this product?

Test it properly and make sure it suits your needs and you have individuals who can administer and set it up

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

Cons

Slower Product Innovation
Inhibits Innovation
Charges for Enhancements

How We Deliver

Nintex

What is Nintex?

Company Details

Need Assistance?

Awards & Recognition

Nintex Ratings

84 Likeliness to Recommend

1 Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Nintex?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Content Management Includes collaboration, check-in/check-out, and version control.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Library A repository of documented processes which can be accessed for revision.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Nintex Reviews

Tough Sell against Microsoft's Capabilities

Likeliness to Recommend

Pros

Cons

Fantastic Product, Very dependable. Simplicity!

Likeliness to Recommend

Pros

Chris B.

Lots of features not always that easy to use

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

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Since last award

Feature Ratings

Process Workflow Designer

Low-Code Automation

Content Management

In-App Automated Workflows

Process Library

Permissions and Governance

Real-time Process Analysis

Process Automation Templates

Collaboration

External Application Data Connectors

Mobile Support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Data Integration