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Dropsuite, A NinjaOne Company

NinjaOne SaaS Backup

Composite Score

8.8 /10

CX Score

8.8 /10

141 Reviews Write a Review

What is NinjaOne SaaS Backup?

Unlike standalone tools, NinjaOne brings SaaS protection into the same console you use for day-to-day IT operations. Manage backup, archiving, and key identity data alongside patching, monitoring, and automation for fewer tools, faster response, and lower overhead.

Company Details

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Awards & Recognition

NinjaOne SaaS Backup won the following awards in the Email Backup category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

NinjaOne SaaS Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne SaaS Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne SaaS Backup?

1% Negative

8% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Respectful

Feature Ratings

Average 85

Granular Restore

Backup Archiving

Security

Mailbox Backup Restore

Compliance

Legal Hold

Encryption

Support for Backup Types

Permissions Awareness

User self service

Media Support

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

NinjaOne SaaS Backup Downloads

A-Day-in-the-Life-cycle-Data-Lifecycle-Management

Hutchinson-and-Bloodgood-Case-Study

Dropsuite-Data-Sheet-Insights-Business-Intelligence-17062022

machineLOGIC-Case-Study

True-North-Networks-Case-Study

Dropsuite-Data-Sheet-Email-Archive-04132022

Dropsuite-Data-Sheet-Email-Backup-04132022

NinjaOne SaaS Backup Videos

NinjaOne SaaS Backup Reviews

Christiana I.

Role: Operations
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Sleep without Worries

Likeliness to Recommend

9 /10

What differentiates NinjaOne SaaS Backup from other similar products?

Dropsuite Email Backup has a very easy integration compared to others.

What is your favorite aspect of this product?

It does what it says it will do to a very large extent.

What do you dislike most about this product?

The Partner Portal and the Customer Account should be clearly differentiated..

What recommendations would you give to someone considering this product?

I will highly recomend.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Riya J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use,Fantastic product

Likeliness to Recommend

7 /10

What differentiates NinjaOne SaaS Backup from other similar products?

Rich Content Creation Version History and Comparison

What is your favorite aspect of this product?

Unified Platform Direct Routing for Calling

What do you dislike most about this product?

Security compliance

What recommendations would you give to someone considering this product?

Budget and Cost Analysis Vendor Lock-In

Pros

Helps Innovate
Reliable
Performance Enhancing
Effective Service

Ivan d.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

We took a long time to select DropSuite

Likeliness to Recommend

10 /10

What differentiates NinjaOne SaaS Backup from other similar products?

Reputation, and engineering first approach to product development.

What is your favorite aspect of this product?

Features, pricing and flexibility of scenarios for MSPs.

What do you dislike most about this product?

So far, nothing comes to mind.

What recommendations would you give to someone considering this product?

Do your own due diligence, there are a lot of good products with minimal differentiating factors, sometimes selecting the best option for you case comes to minimal aspects, such as the distribution channel.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Effective Service

How We Deliver

Events

NinjaOne SaaS Backup

What is NinjaOne SaaS Backup?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

NinjaOne SaaS Backup Ratings

90 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love NinjaOne SaaS Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Backup Archiving Ability to conduct archive backups for long-term storage.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Legal Hold The ability to have a emmutable copy of record as a result of court order

Encryption Encryption of sensitive and personal files on a user’s workstation.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

User self service User do not need to raise a service desk ticket anymore

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NinjaOne SaaS Backup Downloads

A-Day-in-the-Life-cycle-Data-Lifecycle-Management

Hutchinson-and-Bloodgood-Case-Study

Dropsuite-Data-Sheet-Insights-Business-Intelligence-17062022

machineLOGIC-Case-Study

True-North-Networks-Case-Study

Dropsuite-Data-Sheet-Email-Archive-04132022

Dropsuite-Data-Sheet-Email-Backup-04132022

NinjaOne SaaS Backup Videos

Dropsuite Word Cloud_FULL

NinjaOne SaaS Backup Reviews

Christiana I.

Sleep without Worries

Likeliness to Recommend

Pros

Riya J.

Easy to use,Fantastic product

Likeliness to Recommend

Pros

Ivan d.

We took a long time to select DropSuite

Likeliness to Recommend

Pros

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Schedule Your Call

Feature Ratings

Granular Restore

Backup Archiving

Security

Mailbox Backup Restore

Compliance

Legal Hold

Encryption

Support for Backup Types

Permissions Awareness

User self service

Media Support

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization