What is Nimble?
Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nimble?
Pros
- Saves Time
- Helps Innovate
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Account and Contact Management
Lead Management
Sales Management
Analytics and Reporting
Telephony and Call Center Management
Marketing Management
Activity and Workflow Management
Customer Service Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Vendor Support
Nimble Reviews
Joan M.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
No complaints from Nimble very complete and easy
Likeliness to Recommend
What differentiates Nimble from other similar products?
This software brings together all the important features of a complete crm. It makes sure that we are all up to date with the tasks and that we can execute them according to the project schedule. What I like is that I get all the information easily because it is a very intuitive and easy to navigate software.
What is your favorite aspect of this product?
It allows you to integrate with other very important software to streamline the project, such as Gmail and even social networks, to have first hand comments and demands of our customers through various channels. All the functions it has for the creation of marketing projects are perfect and almost automatic.
What do you dislike most about this product?
On some occasions I could feel the software heavy and some functions take time to open, slowing down the whole system. Notifications and reminders sometimes fail and it does not synchronize in real time, which delays the assigned tasks and the whole execution of the project, even, they are only arriving when I enter the software and not outside of it.
What recommendations would you give to someone considering this product?
I recommend Nimble because it allows us to accomplish our activities in the department efficiently and smoothly. It is a tool that has many useful functions to achieve an effective marketing campaign and attract customers efficiently and organically.
Pros
- Trustworthy
- Unique Features
- Inspires Innovation
- Saves Time
Valentina G.
- Role: Finance
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Brings customers to you organically and easily
Likeliness to Recommend
What differentiates Nimble from other similar products?
I have found this software to be quite useful, because unlike the rest of the crm's I have used, this one gives me the opportunity to be always in touch with customers from different social networks and other channels such as Gmail. You can upload files to have them in the system and many other functions that have made my work easier.
What is your favorite aspect of this product?
Great synchronization and integration with the different channels; the fact that all the comments, emails and all the customer information arrives in one place seems great to me. The software is very intuitive and I was able to quickly take full advantage of all the features available.
What do you dislike most about this product?
I found it a bit difficult to enter the applications I wanted to link with the software, I needed time for this and instructions, which Nimble's technical support staff helped me to solve. Its mobile version is very poor compared to the web version.
What recommendations would you give to someone considering this product?
Undoubtedly this is the best tool to be closer to customers, to be able to meet their demands quickly and have organized in a single software all the information, database, suggestions and demands of all customers. By having more organization, I was able to improve my sales without a doubt.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Saves Time
Grant H.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Mar 2022
Adaptable CRM for most any context
Likeliness to Recommend
What differentiates Nimble from other similar products?
User-friendly, customizable, cost friendly
What is your favorite aspect of this product?
The App is just what I need when traveling. I love the group messaging and integration with FaceBook/LinkedIn - and it looks good too!
What do you dislike most about this product?
Limited group messages, sometimes buggy interface with Nimble browser extension within FaceBook
What recommendations would you give to someone considering this product?
Try it for a couple weeks (for free) like I did
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
