What is Nextiva Voice?
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
91 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Voice?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Call Management
Communications
Session Border Controller
Audio Transcription
Centralized Management Portal
Continuous UCC
Mobility
Analytics Reporting
Speech Access and Personal Assistant
Web & Desktop Conferencing
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Nextiva Voice Reviews
Allie P.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Aug 2021
Helpful Support Team For Phone Services
Likeliness to Recommend
What differentiates Nextiva Voice from other similar products?
The tech support
What is your favorite aspect of this product?
I like the online support forum and being able to speak to someone directly when I need assistance. I also like the call groups and auto attendant features part of the system. It is also a huge benefit to be able to upload pre-recorded audio files for the voicemail instead of having to record on the spot on my phone.
What do you dislike most about this product?
I have not experienced any negative issues with this software.
What recommendations would you give to someone considering this product?
I have not used multiple phone software programs so I do not know what I could compare it against. I wouldn't recommend shopping around though because I'm satisfied with the product as it is and have not felt the need to look for another software myself.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Great Product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kelly G.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Fantastic and reliable service!!!
Likeliness to Recommend
What differentiates Nextiva Voice from other similar products?
Connectwise integration
What is your favorite aspect of this product?
Ease of use make this an easy rollout to new users. Reliability is amazing. We have have had total of 15 minutes of downtime in 3 years.
What do you dislike most about this product?
I wish their was more access to the support backend software for expert level configuration. Currently have to go through their support teams to get this done.
What recommendations would you give to someone considering this product?
If you need a reliable feature rich cloud platform for your business,look no further because Nextiva's product just works.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features