What is Nextiva Voice?
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
91 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Voice?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Call Management
Communications
Session Border Controller
Audio Transcription
Centralized Management Portal
Continuous UCC
Mobility
Analytics Reporting
Speech Access and Personal Assistant
Web & Desktop Conferencing
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Nextiva Voice Reviews
Jeremy S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Does exactly what it's supposed to do.
Likeliness to Recommend
What differentiates Nextiva Voice from other similar products?
Simply the ease of use. As an end user, I can use this product at a base level without having to dive too deep into any overly complicated tools and it just works as I want it to.
What is your favorite aspect of this product?
It does exactly what I want it to do: Makes my cell phone a portal to my work phone for easy work-from-home use.
What do you dislike most about this product?
I've had one or two calls that I don't believe came through.
What recommendations would you give to someone considering this product?
Try it out and see how easy it is to use.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Tammy F.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Nov 2021
Easy to use but pricey
Likeliness to Recommend
What differentiates Nextiva Voice from other similar products?
reliability and sales and implementation by Trace Advisors
What is your favorite aspect of this product?
Mobility and Dashboard
What do you dislike most about this product?
Internet based
What recommendations would you give to someone considering this product?
There would be many
Pros
- Effective Service
- Caring
- Respectful
- Fair
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2021
Glitchy Desktop APP, limited compatibilities
Likeliness to Recommend
Pros
- Trustworthy
- Security Protects
- Reliable
- Caring
Cons
- Inhibits Innovation
- Vendor's Interest First
- Less Generous