What is Nextiva Voice?
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
91 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Voice?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Call Management
Communications
Session Border Controller
Audio Transcription
Centralized Management Portal
Continuous UCC
Mobility
Analytics Reporting
Speech Access and Personal Assistant
Web & Desktop Conferencing
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Nextiva Voice Reviews
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2024
Easy to use and would definitely recommend it.
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Sheldon K.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2024
easy to use, great pricing
Likeliness to Recommend
What differentiates Nextiva Voice from other similar products?
customer care excells
What is your favorite aspect of this product?
unit customizable to needs at each desk
What do you dislike most about this product?
longer wait times at times with support
What recommendations would you give to someone considering this product?
great choice, understand how the services work
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Renee J.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Feb 2023
"Nice tool with good customer service."
Likeliness to Recommend
What differentiates Nextiva Voice from other similar products?
The cost of membership in this program is far lower than that of similar programs.
What is your favorite aspect of this product?
I am really impressed with all of the functionality and personalization options that are available with this platform. There are even things that I really appreciate that I wasn't even aware I would want to have until after I purchased the product.
What do you dislike most about this product?
The software for mobile devices might use some improvements. Once I learned where everything were located, using it became a breeze. It would be great if there was a setting to determine whether or not the phone rings when a Nextiva call is received. When I am not available to take work calls on my mobile device, I have been just checking out of the app.
What recommendations would you give to someone considering this product?
I recommend this tool for its user-friendliness and its ability to add and manage users remotely from a variety of locations and states. Simple to integrate additional phones or gadgets.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Saves Time