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Nextiva Voice Logo
Nextiva Voice Logo
Nextiva Inc

Nextiva Voice

Composite Score
8.1 /10
CX Score
8.0 /10
Category
Nextiva Voice
8.1 /10

What is Nextiva Voice?

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

Company Details


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Awards & Recognition

Nextiva Voice won the following awards in the Unified Communications as a Service category

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Nextiva Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva Voice?

4% Negative
0% Neutral
96% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 82

Secure Access

86

Call Management

84

Communications

84

Session Border Controller

84

Audio Transcription

83

Centralized Management Portal

82

Continuous UCC

82

Mobility

81

Analytics Reporting

81

Speech Access and Personal Assistant

81

Web & Desktop Conferencing

81

Vendor Capability Ratings

Average 81

Breadth of Features

84

Vendor Support

84

Quality of Features

83

Availability and Quality of Training

83

Ease of Implementation

83

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Business Value Created

79

Usability and Intuitiveness

79

Ease of Data Integration

77

Nextiva Voice Reviews

Mike F.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product, Easy to implement.

Likeliness to Recommend

10 /10

What differentiates Nextiva Voice from other similar products?

Cost. Features. Integrity. Support. All were inline with our expectations as a mid-size TMC.

What is your favorite aspect of this product?

Admin control - direct setup in house

What do you dislike most about this product?

2 portals for admin management can be distracting.

What recommendations would you give to someone considering this product?

Demo the admin portal with their sales team. Have your IT team on that demo.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

David V.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Nextiva is a stable and dependable product

Likeliness to Recommend

10 /10

What differentiates Nextiva Voice from other similar products?

Ease of implementation, use, and management

What is your favorite aspect of this product?

User-end access to make changes

What do you dislike most about this product?

I really have not found anything I dislike

What recommendations would you give to someone considering this product?

I would recommend making sure your broadband circuit has enough bandwidth for the additional IP phones and traffic

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Steven J.

  • Role: Operations
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use. Highly-rated experience.

Likeliness to Recommend

10 /10

What differentiates Nextiva Voice from other similar products?

Not sure, Been years since we looked at another solution.

What is your favorite aspect of this product?

Ease of use. Limited (if no) downtime.

What do you dislike most about this product?

Mobile app could be improved.

What recommendations would you give to someone considering this product?

I would have no hesitation supporting a decision to use Nextiva.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

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