Nextiva Voice

What differentiates Nextiva Voice from other similar products?

The new features, integrations, and overall wide range of capabilities the software and VOIP services provide and the fact that Nextiva keeps adding new features to the list without charging more than what we already pay to use them. This company is constantly upgrading systems and their software, in a good way, as we never experience downtime in the entire time we've been with the company.

What is your favorite aspect of this product?

The support staff and willingness to work nonstop to resolve issues and make sure their customers are happy. The product itself works amazing, and the features are fantastic from IM, VOIP, mobile VOIP, voicemail to email, or voicemail transcriptions to text, but if you have questions or an issue someone is always available to help whether that's your own account manager who personally works to resolve the issue, or a large support staff on call to help you whenever you need it. They've always been friendly professional and helpful regardless of the question or issue and the people behind this product is what makes it so great.

What do you dislike most about this product?

My only gripe is how licensing works. In my specific scenario say I have a computer, a VOIP desktop phone, and a cell phone that I use depending on where I'm at in the day. Having a desktop phone is the base charge, but to use the same extension on your personal cell phone and to be able to IM you have to purchase an additional license. So essentially because IM is baked into the mobile and desktop applications, if you were wanting to use the desktop or cell phone application it would require an addition license per user just to have access to those features. They're worth it but the licensing could be better explained or have IM separate

What recommendations would you give to someone considering this product?

Definitely ask specific questions and give specific information The product itself is amazing and works fantastic for our company all across the US. But be very specific in what you may need to use it for and how so you don't find yourself asking later for additional things you thought you were getting from the start. Run network tests to ensure the bandwidth you have is sufficient for how many phones you'll use on top of what already uses your network bandwith. Use your client success manager or implementation specialist. Ask them questions until you're blue in the face because it's what they're their for. They know their job well

What differentiates Nextiva Voice from other similar products?

Customer support is easily accessible and responsive, the Nextiva App is a huge asset.

What is your favorite aspect of this product?

I have used the customer support line many many times, and they are always friendly and helpful.

What do you dislike most about this product?

We have had some shipping issues, but overall we are pleased with the products.

What recommendations would you give to someone considering this product?

Give them a try! The features that Nextiva offers have helped our office with smooth transitions to and from remote work, etc.