What is Nextiva Voice?
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
91 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Voice?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Call Management
Communications
Session Border Controller
Audio Transcription
Centralized Management Portal
Continuous UCC
Mobility
Analytics Reporting
Speech Access and Personal Assistant
Web & Desktop Conferencing
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Nextiva Voice Reviews
Josh M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Nextiva is next level. Very transparent.
Likeliness to Recommend
What differentiates Nextiva Voice from other similar products?
It allows you do actually track what your doing on a day to day basis in terms of calls and talk time. There are a lot of unique things you can do with Nextiva. We had a big board that displayed everyone's Nextiva analytics so we could compare ourselves to the other people we were working with. It's a great tool that we use on a day to day basis. There are a couple of other products similar but the support with Nextiva is next level.
What is your favorite aspect of this product?
My favorite aspect of this product would be the analytical part of Nextiva. Also some of the features that allow calls to be routed through my cell phone so I never really miss anything. Those would have to be my top two.
What do you dislike most about this product?
I wish there were some more third party integrations. Maybe there are and I'm just not aware of them. But I wish I could sync it with my CRM.
What recommendations would you give to someone considering this product?
Definitely weigh all of your options. But after looking at all of them. Nextiva is going to be pretty high on the list. The customer support I would say is one of the biggest things that you get. But you might not necessarily be able to see how good it is pre purchase. So Definitely take that into consideration.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time
Scott S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2021
Dependable easy to manage VOIP service.
Likeliness to Recommend
What differentiates Nextiva Voice from other similar products?
Support. By far one of the best companies I have used for tech support. You can always get a hold of someone by phone if needed. Email responds within 24 hours typically, but if you need something done, just create a ticket and then call them and you can get taken care of the same day.
What is your favorite aspect of this product?
Softphone and Mobility. The majority of the company has gotten rid of their desk phones and use a softphone or the mobile app.
What do you dislike most about this product?
Lack of integrations. They are getting better with this but some of the current integrations are just very basic.
What recommendations would you give to someone considering this product?
If you need a very reliable VOIP phone service with great support then Nextiva should be your choice.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Heather N.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2021
Works for basics, but customization is a headache.
Likeliness to Recommend
What differentiates Nextiva Voice from other similar products?
For our use case, we needed a number for our remote employees. A lot of companies do this, but Nextiva was the best cost solution for our small company.
What is your favorite aspect of this product?
We were able to set up call forwarding to mobile phones and upload an auto-attendant script.
What do you dislike most about this product?
Customizing anything is a headache and will take you time to work through the dashboard. Getting information about billing or other feature information is also hard. I'm sure in part it is because we are a small business and so were not giving the account management that a larger customer would have been given. Understandable. Basic product worked well, just hard to do much else.
What recommendations would you give to someone considering this product?
If you want a cost-effective solution for a basic business need, this is a good option. If you're looking to customize and integrate into other platforms, you may pay for that difference.
Pros
- Reliable
- Respectful
- Client Friendly Policies
- Acts with Integrity
Cons
- Less Caring
- Inhibits Innovation
- Slower Product Innovation
