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Nextiva Voice Logo
Nextiva Voice Logo
Nextiva Inc

Nextiva Voice

Composite Score
8.1 /10
CX Score
8.0 /10
Category
Nextiva Voice
8.1 /10

What is Nextiva Voice?

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

Company Details


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Awards & Recognition

Nextiva Voice won the following awards in the Unified Communications as a Service category

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Nextiva Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva Voice?

4% Negative
0% Neutral
96% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 82

Secure Access

86

Call Management

84

Communications

84

Session Border Controller

84

Audio Transcription

83

Centralized Management Portal

82

Continuous UCC

82

Mobility

81

Analytics Reporting

81

Speech Access and Personal Assistant

81

Web & Desktop Conferencing

81

Vendor Capability Ratings

Average 81

Breadth of Features

84

Vendor Support

84

Quality of Features

83

Availability and Quality of Training

83

Ease of Implementation

83

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Business Value Created

79

Usability and Intuitiveness

79

Ease of Data Integration

77

Nextiva Voice Reviews

Muhammad S.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Reliable, Cost Effective & Advanced Level Features

Likeliness to Recommend

8 /10

What differentiates Nextiva Voice from other similar products?

Reliability Customization Easy to use friendly Interface Easy management of campaigns Cost-Effective Advanced Features

What do you dislike most about this product?

Delayed Product Updates Data Security Hanging Issues

Pros

  • Continually Improving Product
  • Reliable
  • Inspires Innovation
  • Friendly Negotiation

Hunter C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Great choice for phone use, 100% need in sales

Likeliness to Recommend

10 /10

What differentiates Nextiva Voice from other similar products?

Ease of use, clear sound, and great customer service

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Bluetooth connection issues

What recommendations would you give to someone considering this product?

Great choice among competition in both price and usability

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

Ryan M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Great For Small Organizations

Likeliness to Recommend

8 /10

What differentiates Nextiva Voice from other similar products?

Robust ability to work on both desktop (soft) phone and mobile phone with forwarding. Also great for interoffice communications.

What is your favorite aspect of this product?

Mobile phone integration with call forwarding.

What do you dislike most about this product?

Confusion to configure at times.

What recommendations would you give to someone considering this product?

Do a thorough demo and understand the tech requirements needed to implement and manage.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Acts with Integrity
  • Reliable

Cons

  • Slower Product Innovation

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