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What is Nextiva Contact Center?
Integrated with Nextiva Phone System and the latest generative AI technology, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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97 Likeliness to Recommend
2
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Contact Center?
Pros
- Helps Innovate
- Enables Productivity
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi Channel Queue Management
Skills Based Routing
Contact Center Analytics
Workforce Management
Screen Prompts
Knowledge Management
Call Scripting and Call Flow Management
Ticket Management
Contact Center Compliance Management
Call Recording
Multi Channel Intake Integration
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Breadth of Features
Ease of Customization
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Nextiva Contact Center Reviews
Felix M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
My experience with Nextiva has been great!
Likeliness to Recommend
What differentiates Nextiva Contact Center from other similar products?
Great call quality
What is your favorite aspect of this product?
Functionality
What do you dislike most about this product?
Calendar UI
What recommendations would you give to someone considering this product?
Highly recommend Nextiva!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Dialing Up Success with Nextiva
Likeliness to Recommend
What differentiates Nextiva Contact Center from other similar products?
Nextiva isn't just about clear calls (which it has in spades). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.
What is your favorite aspect of this product?
Being a manager to a sales team, the call tracking and call recording features go a long way to help me coach up my team.
What do you dislike most about this product?
I am surprised that 2fa isn't a security feature, which I think is important when dealing with phone numbers
What recommendations would you give to someone considering this product?
If you have a remote team, Nextivia cloud based nature makes it ideal for you. They have a free trial and are super helpful and friendly to set that up and work with you to ensure you and your team are comfortable with it (compared to others, which set you up and forget about you). Sign up for that to ensure it meets your needs, but I have been very happy.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Dustin A.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2024
Nextiva: A reliable and flexible solution
Likeliness to Recommend
What differentiates Nextiva Contact Center from other similar products?
Nextiva is a flexible product that can meet your needs. Nextiva allows you to make changes to your phone setup that will be reflected in real time. The problems Nextiva is solving for us are to improve customer relations/service, Cost management, Create internal/operational efficiencies, and Improve business process agility.
What is your favorite aspect of this product?
We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes it easy to integrate with other platforms and implement new features or functions.
What do you dislike most about this product?
Depending on how you are using Nextiva on a day-to-day basis, the backend setup for call centers can be a little tricky.
What recommendations would you give to someone considering this product?
Nextiva is a great solution that will meet you where you are. Whether you are a large or smaller company, Nextiva has tools to support you and your customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
