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Nextiva Contact Center Logo Award Winner Product Badge
Nextiva Contact Center Logo Award Winner Product Badge
Nextiva Inc

Nextiva Contact Center

Composite Score
8.4 /10
CX Score
8.3 /10
Category
Nextiva Contact Center
8.4 /10

What is Nextiva Contact Center?

Integrated with Nextiva Phone System and the latest generative AI technology, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction.

Company Details


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Awards & Recognition

Nextiva Contact Center won the following awards in the Contact Center as a Service - Midmarket category

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Nextiva Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nextiva Contact Center.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

2
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nextiva Contact Center?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 90

Multi Channel Queue Management

93

Skills Based Routing

92

Contact Center Analytics

92

Workforce Management

92

Screen Prompts

90

Knowledge Management

90

Call Scripting and Call Flow Management

89

Ticket Management

88

Contact Center Compliance Management

88

Call Recording

87

Multi Channel Intake Integration

87

Vendor Capability Ratings

Average 91

Ease of Implementation

94

Product Strategy and Rate of Improvement

93

Availability and Quality of Training

93

Vendor Support

93

Breadth of Features

91

Ease of Customization

91

Quality of Features

91

Business Value Created

90

Ease of Data Integration

90

Usability and Intuitiveness

88

Ease of IT Administration

86

Nextiva Contact Center Reviews

Christina S.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Great product, easy to use!

Likeliness to Recommend

10 /10

What differentiates Nextiva Contact Center from other similar products?

the features and different platforms available.

What is your favorite aspect of this product?

I love that it has a mobile app so I'm not tied to my desk all the time.

What do you dislike most about this product?

sometimes the mobile app echoes

What recommendations would you give to someone considering this product?

definitely worth it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cretia W.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

The software is good and I would say it's worth it

Likeliness to Recommend

10 /10

What differentiates Nextiva Contact Center from other similar products?

The app that you can put on your computer. It pops up on computer when your phone rings and you won't miss phone calls. The caller ID popping up on your computer is wonderful and it's my favorite part.

What is your favorite aspect of this product?

The caller ID and the app you can put on your computer.

What do you dislike most about this product?

The call transfers.

What recommendations would you give to someone considering this product?

Making the call transfers clearer in the instructions.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Michael F.

  • Role: Finance
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic Product. Highly Recommend!

Likeliness to Recommend

10 /10

What differentiates Nextiva Contact Center from other similar products?

The help desk is fantastic. Any time we had a question we received immediate assistance.

What is your favorite aspect of this product?

The ability to receive phone calls on my laptop versus being totally reliant on a phone system.

What do you dislike most about this product?

Nothing yet.

What recommendations would you give to someone considering this product?

Give it a try, you will not be disappointed.. The hardware they provide is also top notch.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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