What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceNew Relic Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on New Relic.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
91 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Code Performance Monitoring
Error Reporting
Application Metric Reporting
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Cloud/On-Prem/Hybrid Deployment
Server Monitoring
Real User Monitoring
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
New Relic Reviews
Sourabh G.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Oct 2023
An Awesome tool for APM and dashboards
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic's APM tool stands out for its comprehensive monitoring, real-time insights, and user experience tracking
What is your favorite aspect of this product?
The tool's user-friendly interface and compatibility with various platforms make it accessible and adaptable. It also excels in scalability, allowing businesses to monitor performances as they grow. Customization options enable teams to create personalized dashboards and reports, while strong customer support ensures responsive assistance. Overall, New Relic APM offers a powerful and valuable solution for businesses seeking to optimize application performance and deliver a better user experience.
What do you dislike most about this product?
There is complex pricing and it may not be affordable by smaller companies. Free tier has lot of limitations.
What recommendations would you give to someone considering this product?
If you can afford, new relic is the best APM tool in the market.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Inspires Innovation
Avleen K.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Oct 2023
Fantastic product with low cost
Likeliness to Recommend
What differentiates New Relic from other similar products?
incident management and tracking with AI , Correlating incidents and finding under the single pane Defining SRE principles - SLI/SLA/SLO Cool Synthetic monitoring along with network tracing Drop Filters with NRQl support to reduce the cost of unwanted logs
What is your favorite aspect of this product?
Incident Tracking (MTTA , MTTR ) SRE - SLO/SLA Dashboarding and APM
What do you dislike most about this product?
Not as such as this is a complete monitoring solution for even multi cloud clients
What recommendations would you give to someone considering this product?
There are lot of plugins which help sre to find the expired APM agents , apps with no DT , No infinite tracing start using those cool plugins
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mayank K.
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Oct 2023
Fantastic Tool with best Dashboarding and APM
Likeliness to Recommend
What differentiates New Relic from other similar products?
APM - Includes Monitoring , live Java heap profiler , Live change tracking ( Deployments of apps and its dependent services under the hood ), After deployment changes happened in the system. Dashboarding - Really cool dashboards which can include user journey and System Health tracking Automated Alerts and self healing support
What is your favorite aspect of this product?
APM - Live Profiler , Deployments that happened in last time tracking Dashboarding - Can buid really cool dashboards Multi Cloud integration support AD integration with no hassle
What do you dislike most about this product?
Not as such
What recommendations would you give to someone considering this product?
Bit cheaper than other tools we have used and are there in Market Custom Metrics Integration to show the custom user journey and Build trend on top of that
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Inspires Innovation
