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New Relic

New Relic

Composite Score
8.0 /10
CX Score
8.1 /10
Category
New Relic
8.0 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance & Observability-Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

2% Negative
11% Neutral
87% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Feature Ratings

Average 84

Application Request Tracing

87

Transaction Request Performance

86

Code Performance Monitoring

84

Error Reporting

84

Application Metric Reporting

83

Non-Commodity Operating Systems

83

Enterprise Cloud Platform Support

83

Cloud/On-Prem/Hybrid Deployment

83

Server Monitoring

82

Real User Monitoring

82

Synthetic Monitoring (RUM)

82

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Breadth of Features

81

Business Value Created

81

Ease of IT Administration

81

Ease of Customization

81

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Availability and Quality of Training

78

Vendor Support

71

New Relic Reviews

Manuel P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A leading application performance management tool

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

Many key features differentiate itself from others. Unlike other tools, which only focus on specific work, New Relic provides full-stack observation. It also allows users to track complaints to sort out the failures within software. It facilitates its users with a customized dashboard to meet their requirements.

What is your favorite aspect of this product?

Its full-stack availability is my favorite feature in it. This helps in taking an insight view from frontend to backend. This is very important to manage complex systems as it allows pinpointing the failures and sorting them out. Its tracing feature is also very helpful in boosting its functionality. This makes it feasible for the worker to trace the request through microservices. AI-driven automation and real-time collaboration enable us to come across the issues to make the app reliable for customers.

What do you dislike most about this product?

Every feature of it is up to my expectations. It considers every minute detail to be addressed which would be a bottleneck for the customers. It uses a holistic approach to enhance the performance. Although basic learning is important for its best experience. Otherwise, it is a complete way out.

What recommendations would you give to someone considering this product?

I would recommend this to everyone who wants to manage the performance of their apps, solve their issues, best integrate with other tools with high scalability, and excel in their business. First, go through its free trial to enjoy its paid version fully. it brings maximum ease to you by giving you maximum guidance.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Hassan R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Eligible and Qualified App

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

The management of all the performance indicators is well labeled by the software The inclusion of new performance metrics and updates makes the app significantly better

What is your favorite aspect of this product?

The inclusion of new technologies that calculates on new performance

What do you dislike most about this product?

The development of effective performance modalities

What recommendations would you give to someone considering this product?

I perfectly value the software with its simplicity and dependability

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Devesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

powerful but need time to master

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

New Relic stands out with its user friendly interface and all in one platform for monitoring everything from applications to infrastructure. Unlike other tools, it offers real time insights with minimal setup and integrates easily with a wide range of technologies. It also has a strong focus on customizable dashboards, making it easy for teams to track the metrics that matter most to them.

What is your favorite aspect of this product?

My favorite part of New Relic is its customizable dashboards. You can set them up to focus on the metrics that matter most to your team, which makes monitoring and troubleshooting much easier. It is super flexible and saves time by showing you exactly what you need in one place.

What do you dislike most about this product?

What I dislike most about New Relic is that some of its more advanced features can feel a bit overwhelming, especially if you are new to monitoring tools. It can take some time to fully grasp how everything works and to set things up the way you want. The learning curve can be steep, but it gets easier once you get the hang of it.

What recommendations would you give to someone considering this product?

I would recommend taking the time to explore the basics first and slowly work your way up to the more advanced features. Do not rush the setup, get familiar with how it works and customize the dashboards to match your needs. And definitely take advantage of their tutorials and support if you need help along the way. It is a powerful tool, but the more you put into learning it the more you better you can manage it

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

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