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New Relic

New Relic

Composite Score
8.0 /10
CX Score
8.1 /10
Category
New Relic
8.0 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance & Observability-Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

2% Negative
10% Neutral
88% Positive

Pros

  • Helps Innovate
  • Inspires Innovation
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Application Request Tracing

87

Transaction Request Performance

86

Code Performance Monitoring

84

Error Reporting

84

Application Metric Reporting

83

Non-Commodity Operating Systems

83

Enterprise Cloud Platform Support

83

Cloud/On-Prem/Hybrid Deployment

82

Server Monitoring

82

Real User Monitoring

82

Synthetic Monitoring (RUM)

81

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Breadth of Features

82

Quality of Features

82

Business Value Created

81

Ease of IT Administration

81

Ease of Customization

80

Usability and Intuitiveness

79

Ease of Data Integration

79

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

70

New Relic Reviews

Lee G.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An extensive cloud-based platform

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

I must obtain the correct agent for our program, whether Java, Python, Dot Net, or anything else, install them, and get them up and running. Additionally, it is helpful to export and share dashboards with others. This has allowed me to communicate with different stakeholders more quickly.

What is your favorite aspect of this product?

My team and I can get all the information we need in one place, thanks to New Relic, which is easy to set up. Ultimately, I have to obtain the correct agent for our program, whether Java, Python, Dot Net, or anything else, install them, and get them up and running. This tool aids in the investigation of errors, the tracking down of slow-loading web pages, and the verification and fixing of issues.

What do you dislike most about this product?

It would be excellent to know the new features before selecting the refresh option for new features on the main New Relic One website. Because there are so many customizing options, there is a little learning curve. Despite having a lot of knowledge, it still takes me some time to find out how to apply it more efficiently for better business results.

What recommendations would you give to someone considering this product?

All system monitoring, log intake, search, uptime alerts, and other services are available from New Relic in one place. It offers a variety of incredible capabilities for query language abilities that support the creation of unique charts in the query builder. A helpful dashboard allows users to personalize dashboards, enable alerts with real-time tracking, and keep track of all monitors, other activities, and application performance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Scarlett M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A great tool for monitoring application

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

The dashboard can be easily developed with New Relic, and it meets all of our criteria, which is its key advantage. If we don't have a solution, we can ask challenging questions on the.newrelic.com website, which is offered by the New Relic website. We may make many adjustments to notifications to ensure we are always informed of everything we need.

What is your favorite aspect of this product?

Whether our program is written in Java, Python, Dot Net, or another language, I must download, install, and launch the appropriate agent. Using this application makes it easier to find websites that take a long time to load, troubleshoot or investigate faults, and confirm and resolve problems. I like the possibility of adding specific calls with customized instrumentation by quickly updating the server settings because it lets users understand more about particular methods.

What do you dislike most about this product?

Before choosing the refresh option for new features on the main New Relic One website, it would be ideal to be aware of them. There are only so many web pages or websites that encapsulate everything. Choosing the perfect product for a certain activity might take time and effort. To retrieve accurate results, we must rerun the query.

What recommendations would you give to someone considering this product?

By eliminating the need to install, run, and manage additional monitoring equipment or data repositories, out-of-the-box connection for open-source products simplifies setup and saves time and money. We have all of our tracking data in one place so we can reliably investigate our known unknowns. We're pleased with how it's being used generally.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sonakshi M.

  • Role: Public Sector
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A cloud-based platform for best applications.

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

A cloud-based platform called New Relic One is ideal for building powerful applications. It is one of the best open, networked, and programmable observability systems, enabling teams to search, see, and understand everything. It is a data visualization tool that can display data in real-time. Due to its cloud-based architecture, we can understand and know every aspect of our applications from a single spot.

What is your favorite aspect of this product?

It can instantly identify societal stumbling blocks and consumption patterns by reaching back in time. It records all log data and may be used to find any problems with the apps right away, both on the front and back end. We can anticipate the system thanks to its alerts based on scenarios. New Relic, which offers us access to all the required data in one location, is simple to set up for the team and me.

What do you dislike most about this product?

When I click on a program, it sometimes takes a few minutes to load, so I have to wait. Other times, the reaction time should be shorter. Some issue reports may be more specific and simpler to identify. It takes time to find recent event facts on the dashboard.

What recommendations would you give to someone considering this product?

There should be two options for app alerts, one for feature notifications and the other for product announcements. I wish there were views in the database section that displayed throughput, slow queries, and total query traffic. The finest scattered tracing tool is New Relic's application performance monitoring, which also gives us a complete picture of backend operations and enables us to spot issues as soon as they arise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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