What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
91 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Code Performance Monitoring
Error Reporting
Application Metric Reporting
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Cloud/On-Prem/Hybrid Deployment
Server Monitoring
Real User Monitoring
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
New Relic Reviews
Mohd M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
A Comprehensive Review of New Relic's Monitoring
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic stands out from other similar products by offering a comprehensive suite of performance monitoring and analytics tools tailored to modern digital businesses' needs. This includes a suite of application performance monitoring, server monitoring, website monitoring, availability monitoring tools, and detailed dashboards and analytics to give a comprehensive view of your digital operations. Additionally, New Relic provides advanced features such as distributed tracing, log analytics, and anomaly detection that are not commonly found in other products. Finally, New Relic provides an industry-leading customer support experience
What is your favorite aspect of this product?
My favorite aspect of New Relic is its comprehensive set of tools that allow me to monitor and analyze the performance of all my applications in one unified platform. It's extremely helpful in identifying areas of improvement and bottlenecks in my applications, and it makes it easy to track and respond to any issues that arise.
What do you dislike most about this product?
One of the biggest drawbacks to using New Relic is that it can be a bit pricey. The pricing structure can be complicated, and it can be difficult to determine which plan is the best fit for your specific needs. Additionally, New Relic can be overwhelming for users who are not tech-savvy, as it can be challenging to navigate and understand the reports and data that are presented.
What recommendations would you give to someone considering this product?
1. Research New Relic’s features and pricing to ensure that it meets your company's needs. 2. Make sure to evaluate the ease of integration with your existing systems. 3. Talk to New Relic's customer support team to get an in-depth understanding of how the product works. 4. Think about how your usage of New Relic will change over time, and plan for scalability accordingly. 5. Consider using New Relic’s trial period to test out its features and performance before committing to a long-term contract. 6. Leverage New Relic's extensive training resources to ensure that your team is properly trained on the product.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Saves Time
Theo G.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
Examine and improve our software.
Likeliness to Recommend
What differentiates New Relic from other similar products?
It gives us accurate production extractions at a very high level. Reveal the bugs that truly affect our team, as well as boldly specify and troubleshoot. At the same time, we can say with certainty that it is an innovative system to specify the productivity of our company. Combining it with Slack gives us a great way to generate great performance across the entire structure within our system. Its processes are innovative and it helps us to work more intelligently.
What is your favorite aspect of this product?
Provides error localization automatically through artificial intelligence. Also with New Relic get us to combine with the Slack app. I dare to say that the best thing about this system is that it gives us improvement to work efficiently and acceptably. All in all, I think it's an excellent tracking and productivity system for applications.
What do you dislike most about this product?
This system is really good, but the beneficiary interface is not simple and accommodating. Therefore, the handling is not so comfortable for administrators and developers. In addition to containing a high training zigzag.
What recommendations would you give to someone considering this product?
New Relic is a great way to refine methods and run trace business activities in the cloud. Aside from helping us recognize service APIs that are having productivity issues or lapses, while also collecting and adding application logs on short notice and considering all of the usual logging history to track down requirement issues effectively. I recommend this system because it provides performance to our organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mohammad K.
- Role: Information Technology
- Industry: Machinery
- Involvement: End User of Application
Submitted Dec 2022
Great insights into applications
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic allows us to monitor in a granular way all aspects of our infrastructure, customer side layer, and application layer by bringing all aspects of observability into a single place
What is your favorite aspect of this product?
We are able to configure alerts and ads visual elements to dashboards across every page of the platform making it easy to build advanced visualizations. I like representation of the information of the Application based on throughput, response time and error identification
What do you dislike most about this product?
The new UX was released quickly and it surprised my team with many features that are difficult to learn and keep up. The data is too congested at times and a better UI could improve this
What recommendations would you give to someone considering this product?
You can query any type of data and build visualizations very quickly. Also New Relic captures a tremendous amount of information without doing a lot of custom logging
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing