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New Relic, Inc.

New Relic

Composite Score
8.8 /10
CX Score
9.0 /10
Category
New Relic
8.8 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
10% Neutral
90% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

88

Application Request Tracing

87

Application Metric Reporting

87

Cloud/On-Prem/Hybrid Deployment

86

Code Performance Monitoring

86

Application Discovery

86

Error Reporting

86

Non-Commodity Operating Systems

85

Enterprise Cloud Platform Support

84

Server Monitoring

84

Synthetic Monitoring (RUM)

84

Vendor Capability Ratings

Average 82

Ease of Customization

85

Ease of Implementation

85

Quality of Features

84

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Vendor Support

77

New Relic Reviews

Thomas L.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

One of the leading APM monitoring tools

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

Our company uses New Relic for application performance management (APM) across mobile devices, web applications, and microservices. APM and Kubernetes support for automated monitoring, plus integrations with Google and Azure cloud services. Some of New Relic's best features include automatically managed dashboards, benchmarks to define user journeys, and other similar tools.

What is your favorite aspect of this product?

Thanks to NewRelic, our monitoring setup is much simpler. Having everything in one place is really helpful. Transaction Monitoring and Tracing The NRQL Alert API query syntax for automated data retrieval.

What do you dislike most about this product?

NRQL is potentially challenging for inexperienced users. Complete mastery of New Relic takes time.

What recommendations would you give to someone considering this product?

Exceptional APM monitoring is within your reach; It comes with predefined thresholds, error detection, performance and reaction time. Web and database transactions can be traced for performance analysis and in-depth research purposes. You can discover and obtain the necessary information using NRQL, which is very similar to SQL. The API can be used to automate tasks.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Eric L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Next generation APM and Observability System

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

With its comprehensive view of running code and extensive capabilities, it is one of the most powerful APM and observability systems. It facilitates efficient debugging of production difficulties, allowing us to rectify faults in the responsible programs with ease.

What is your favorite aspect of this product?

With its intuitive design, this product is very easy to use. Users can monitor and analyze infrastructure performance with the help of this elegantly designed tool. It is crucial for the expansion of any company.

What do you dislike most about this product?

I have no complaints. It has been providing me with satisfactory service for some time now. I am incredibly pleased with this product and the hard work of the technical support and feature update teams; The product is getting better and better.

What recommendations would you give to someone considering this product?

When this tool identifies poor performing codes, it becomes one of its best features. New Relic services are enhanced by its efficient notification and alert system. Everything works smoothly for me on this platform.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Helps Innovate

Ramiro L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

New Relic is a great and robust APM tool

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

We have a wide variety of monitoring and observability services to choose from with New Relic. We do everything we can to use it to the maximum. We often struggle to determine where to locate the information we need, which is why it received a lower rating.

What is your favorite aspect of this product?

New Relic is a great place to get information because their range of services covers all possible scenarios. Another great thing is the frequency of updates. It is obvious that potential and customer value are being considered.

What do you dislike most about this product?

From several angles, cost control has been a huge challenge: many of our developers can't even begin debugging or investigating production issues without a full license.

What recommendations would you give to someone considering this product?

While recent interactions with New Relic's technical architects have made this easier, it still seems like training is needed on everything to properly use and configure the services.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Saves Time

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