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New Relic, Inc.

New Relic

Composite Score
8.8 /10
CX Score
9.0 /10
Category
New Relic
8.8 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
10% Neutral
90% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

88

Application Request Tracing

87

Application Metric Reporting

87

Cloud/On-Prem/Hybrid Deployment

86

Code Performance Monitoring

86

Application Discovery

86

Error Reporting

86

Non-Commodity Operating Systems

85

Enterprise Cloud Platform Support

84

Server Monitoring

84

Synthetic Monitoring (RUM)

84

Vendor Capability Ratings

Average 82

Ease of Customization

85

Ease of Implementation

85

Quality of Features

84

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Vendor Support

77

New Relic Reviews

Scarlett M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A great tool for monitoring application

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

The dashboard can be easily developed with New Relic, and it meets all of our criteria, which is its key advantage. If we don't have a solution, we can ask challenging questions on the.newrelic.com website, which is offered by the New Relic website. We may make many adjustments to notifications to ensure we are always informed of everything we need.

What is your favorite aspect of this product?

Whether our program is written in Java, Python, Dot Net, or another language, I must download, install, and launch the appropriate agent. Using this application makes it easier to find websites that take a long time to load, troubleshoot or investigate faults, and confirm and resolve problems. I like the possibility of adding specific calls with customized instrumentation by quickly updating the server settings because it lets users understand more about particular methods.

What do you dislike most about this product?

Before choosing the refresh option for new features on the main New Relic One website, it would be ideal to be aware of them. There are only so many web pages or websites that encapsulate everything. Choosing the perfect product for a certain activity might take time and effort. To retrieve accurate results, we must rerun the query.

What recommendations would you give to someone considering this product?

By eliminating the need to install, run, and manage additional monitoring equipment or data repositories, out-of-the-box connection for open-source products simplifies setup and saves time and money. We have all of our tracking data in one place so we can reliably investigate our known unknowns. We're pleased with how it's being used generally.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sonakshi M.

  • Role: Public Sector
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A cloud-based platform for best applications.

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

A cloud-based platform called New Relic One is ideal for building powerful applications. It is one of the best open, networked, and programmable observability systems, enabling teams to search, see, and understand everything. It is a data visualization tool that can display data in real-time. Due to its cloud-based architecture, we can understand and know every aspect of our applications from a single spot.

What is your favorite aspect of this product?

It can instantly identify societal stumbling blocks and consumption patterns by reaching back in time. It records all log data and may be used to find any problems with the apps right away, both on the front and back end. We can anticipate the system thanks to its alerts based on scenarios. New Relic, which offers us access to all the required data in one location, is simple to set up for the team and me.

What do you dislike most about this product?

When I click on a program, it sometimes takes a few minutes to load, so I have to wait. Other times, the reaction time should be shorter. Some issue reports may be more specific and simpler to identify. It takes time to find recent event facts on the dashboard.

What recommendations would you give to someone considering this product?

There should be two options for app alerts, one for feature notifications and the other for product announcements. I wish there were views in the database section that displayed throughput, slow queries, and total query traffic. The finest scattered tracing tool is New Relic's application performance monitoring, which also gives us a complete picture of backend operations and enables us to spot issues as soon as they arise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bhaskar Singh B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2022

New Relic Product Review

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

New relic provide all solution for infrastructure and application monitoring. I love Application performance monitoring service of New Relic for code debugging and application improvement.

What is your favorite aspect of this product?

I love Application performance monitoring. its provide full details related to code issues and connectivity of application.

What do you dislike most about this product?

Logs dashboard not working properly and logs view format is not good.

What recommendations would you give to someone considering this product?

Highly recommended for application monitoring and graph views.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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