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New Relic, Inc.

New Relic

Composite Score
8.8 /10
CX Score
9.0 /10
Category
New Relic
8.8 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
10% Neutral
90% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

88

Application Request Tracing

87

Application Metric Reporting

87

Cloud/On-Prem/Hybrid Deployment

86

Code Performance Monitoring

86

Application Discovery

86

Error Reporting

86

Non-Commodity Operating Systems

85

Enterprise Cloud Platform Support

84

Server Monitoring

84

Synthetic Monitoring (RUM)

84

Vendor Capability Ratings

Average 82

Ease of Customization

85

Ease of Implementation

85

Quality of Features

84

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Vendor Support

77

New Relic Reviews

Theo G.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Examine and improve our software.

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

It gives us accurate production extractions at a very high level. Reveal the bugs that truly affect our team, as well as boldly specify and troubleshoot. At the same time, we can say with certainty that it is an innovative system to specify the productivity of our company. Combining it with Slack gives us a great way to generate great performance across the entire structure within our system. Its processes are innovative and it helps us to work more intelligently.

What is your favorite aspect of this product?

Provides error localization automatically through artificial intelligence. Also with New Relic get us to combine with the Slack app. I dare to say that the best thing about this system is that it gives us improvement to work efficiently and acceptably. All in all, I think it's an excellent tracking and productivity system for applications.

What do you dislike most about this product?

This system is really good, but the beneficiary interface is not simple and accommodating. Therefore, the handling is not so comfortable for administrators and developers. In addition to containing a high training zigzag.

What recommendations would you give to someone considering this product?

New Relic is a great way to refine methods and run trace business activities in the cloud. Aside from helping us recognize service APIs that are having productivity issues or lapses, while also collecting and adding application logs on short notice and considering all of the usual logging history to track down requirement issues effectively. I recommend this system because it provides performance to our organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohammad K.

  • Role: Information Technology
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Great insights into applications

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

New Relic allows us to monitor in a granular way all aspects of our infrastructure, customer side layer, and application layer by bringing all aspects of observability into a single place

What is your favorite aspect of this product?

We are able to configure alerts and ads visual elements to dashboards across every page of the platform making it easy to build advanced visualizations. I like representation of the information of the Application based on throughput, response time and error identification

What do you dislike most about this product?

The new UX was released quickly and it surprised my team with many features that are difficult to learn and keep up. The data is too congested at times and a better UI could improve this

What recommendations would you give to someone considering this product?

You can query any type of data and build visualizations very quickly. Also New Relic captures a tremendous amount of information without doing a lot of custom logging

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lee G.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An extensive cloud-based platform

Likeliness to Recommend

10 /10

What differentiates New Relic from other similar products?

I must obtain the correct agent for our program, whether Java, Python, Dot Net, or anything else, install them, and get them up and running. Additionally, it is helpful to export and share dashboards with others. This has allowed me to communicate with different stakeholders more quickly.

What is your favorite aspect of this product?

My team and I can get all the information we need in one place, thanks to New Relic, which is easy to set up. Ultimately, I have to obtain the correct agent for our program, whether Java, Python, Dot Net, or anything else, install them, and get them up and running. This tool aids in the investigation of errors, the tracking down of slow-loading web pages, and the verification and fixing of issues.

What do you dislike most about this product?

It would be excellent to know the new features before selecting the refresh option for new features on the main New Relic One website. Because there are so many customizing options, there is a little learning curve. Despite having a lot of knowledge, it still takes me some time to find out how to apply it more efficiently for better business results.

What recommendations would you give to someone considering this product?

All system monitoring, log intake, search, uptime alerts, and other services are available from New Relic in one place. It offers a variety of incredible capabilities for query language abilities that support the creation of unique charts in the query builder. A helpful dashboard allows users to personalize dashboards, enable alerts with real-time tracking, and keep track of all monitors, other activities, and application performance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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