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NetSuite

NetSuite CRM

8.4 /10
Category
NetSuite CRM
8.4 /10

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

Company Details


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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Effective Service

Feature Ratings

Average 84

Lead Management

87

Activity and Workflow Management

86

Collaboration

85

Analytics and Reporting

84

Account and Contact Management

83

Sales Management

82

Customer Service Management

82

Mobile

81

Telephony and Call Center Management

80

Quote Contract and Proposal

77

Marketing Management

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Customization

81

Ease of Implementation

81

Vendor Support

79

Availability and Quality of Training

78

NetSuite CRM Reviews

Jayden W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Effective and Affordable CRM For any Business

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

Unlike it's competitors, NetSuite CRM delivers real time view of the entire customer base which is very helpful for business

What is your favorite aspect of this product?

Using NetSuite CRM is easy It offers great CRM features Deploying it and using it is straightforward It's affordable

What do you dislike most about this product?

Well, nothing to hate about NetSuite CRM. Everything from user interface to it's features is amazing

What recommendations would you give to someone considering this product?

There is no better CRM than NetSuite CRM considering it's capabilities and price point

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Beverley S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Smart tool for generating customer prospects

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

I have not used similr CRM product in the company.

What is your favorite aspect of this product?

It has unified system that brings all our customers and suppliers under the same platform. We can directly order commodities from our suppliers from the interface of this application. Our customer service team gets an opportunity to interact freely with our clients and agree on various business deals.

What do you dislike most about this product?

This system has all the features and I have had a wonderful experience while working with them.

What recommendations would you give to someone considering this product?

Our business has grown and achieved a lot from improved sales and marketing strategies enhanced by NetSuite CRM. I totally recommend it to other business enterprises which experience any customer relations challenges.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Effective Service

Nathali F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Helps connect different process of an organization

Likeliness to Recommend

7 /10

What differentiates NetSuite CRM from other similar products?

Easy to use

What is your favorite aspect of this product?

integration with other areas

What do you dislike most about this product?

calling tools

What recommendations would you give to someone considering this product?

Good choice if you need to implement other processes besides sales

Pros

  • Includes Product Enhancements
  • Security Protects
  • Helps Innovate
  • Reliable

Cons

  • Less Efficient Service

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