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What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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Get AssistanceNetSuite CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSuite CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Activity and Workflow Management
Collaboration
Analytics and Reporting
Account and Contact Management
Sales Management
Customer Service Management
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Anderson K.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Feb 2023
NetSuite CRM Has Incredible Features
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM is a reliable software that has incredible capabilities. The ease of use of NetSuite CRM has been making this tool a top customer relationship management tool.
What is your favorite aspect of this product?
I like the intuitive interface and features of this customer relationship management software. I also like how NetSuite CRM has strengthened our relationship with our clients.
What do you dislike most about this product?
The features of this customer relationship management tool has been flawless. I have zero reasons to complain.
What recommendations would you give to someone considering this product?
I highly recommend NetSuite CRM. NetSuite CRM has been the best.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
María José C.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2023
CRM standard system
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
The primary tasks are covered. It covers not only accounting but also other businesses. It covers all the features of an CRM and can be used without any problems. It is also designed for global use. Our company is a foreign-affiliated company, and we are expanding to many countries, but we don't have many problems in most countries. All the essential functions are working. Also, since it is a web format, it can be used anywhere on the Internet.
What is your favorite aspect of this product?
The main point of the introduction was that order management and production management could be done in one go. Our work had improved considerably compared to the days when we used different systems. Basic accounting and sales document processing are fine. Also, although a separate system is required to process purchases, we can handle any business's basic operations. I was able to do everything from issuing vouchers to processing and cancellation.
What do you dislike most about this product?
There is a problem with invoices not printing correctly. Fix this problem. It should be Unicode, but why is this happening? Is there a problem with the PDF side because it's a PDF?
What recommendations would you give to someone considering this product?
It has all the necessary functions for CRM, and you can feel the breadth of your pocket. I want to use the analysis function in the future. I use it almost exclusively as a CRM, but it is easy. I have no complaints about the basic functionality of creating lists and exporting them to CSV or PDF when needed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Emily F.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
Gives back the value for money
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
What differentiate the tool among its peers is the ability of the tool to store large customer data objectively. The tool also has an inbuilt ticketing system that helps to escalate and track customers complains and concern to ensure you get the best in relationship management. The tool offers more than you can imagine. Its also has a high lead conversion.
What is your favorite aspect of this product?
What i like about the tool is that it has quality features which turns out the tool performs beyond what is paid to perform.
What do you dislike most about this product?
No pain points yet
What recommendations would you give to someone considering this product?
Its a tool worth the investment
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
