What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Activity and Workflow Management
Collaboration
Analytics and Reporting
Account and Contact Management
Sales Management
Customer Service Management
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Kelvin M.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use, but a bit pricey, price sometimes :(
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
The powerful and the performance.
What is your favorite aspect of this product?
The contability how the tool manage this feature.
What do you dislike most about this product?
The prices
What recommendations would you give to someone considering this product?
Buy or contract this tool will help to integrate their systems in one place
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Anil M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Extremely customizable, great product!
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
The product is extremely customizable in all aspects. Scripting and workflows as well as multiple apps in their eco system make integrations easy.
What is your favorite aspect of this product?
Scripting and reporting.
What do you dislike most about this product?
NetSuite should allow access to demo accounts and learning resources more easily.
What recommendations would you give to someone considering this product?
Highly recommend NetSuite as a backbone for your accounting and ERP. They are a leader in this space for small and medium size businesses.
Pros
- Continually Improving Product
- Performance Enhancing
- Security Protects
- Helps Innovate
Vijay B.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Easy but little complex
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
It is fast and user friendly.
What is your favorite aspect of this product?
Integration Capabilities.
What do you dislike most about this product?
It is complex
What recommendations would you give to someone considering this product?
It is good product
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity