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NetSuite

NetSuite CRM

Composite Score
8.4 /10
CX Score
8.7 /10
Category
NetSuite CRM
8.4 /10

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

Company Details


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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Effective Service

Feature Ratings

Average 84

Lead Management

87

Activity and Workflow Management

86

Collaboration

85

Analytics and Reporting

84

Account and Contact Management

83

Sales Management

82

Customer Service Management

82

Mobile

81

Telephony and Call Center Management

80

Quote Contract and Proposal

77

Marketing Management

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Customization

81

Ease of Implementation

81

Vendor Support

79

Availability and Quality of Training

78

NetSuite CRM Reviews

Kelvin M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use, but a bit pricey, price sometimes :(

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

The powerful and the performance.

What is your favorite aspect of this product?

The contability how the tool manage this feature.

What do you dislike most about this product?

The prices

What recommendations would you give to someone considering this product?

Buy or contract this tool will help to integrate their systems in one place

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Anil M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Extremely customizable, great product!

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

The product is extremely customizable in all aspects. Scripting and workflows as well as multiple apps in their eco system make integrations easy.

What is your favorite aspect of this product?

Scripting and reporting.

What do you dislike most about this product?

NetSuite should allow access to demo accounts and learning resources more easily.

What recommendations would you give to someone considering this product?

Highly recommend NetSuite as a backbone for your accounting and ERP. They are a leader in this space for small and medium size businesses.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Security Protects
  • Helps Innovate

Vijay B.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy but little complex

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

It is fast and user friendly.

What is your favorite aspect of this product?

Integration Capabilities.

What do you dislike most about this product?

It is complex

What recommendations would you give to someone considering this product?

It is good product

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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