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What is NetSuite CRM?
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSuite CRM?
Pros
- Respectful
- Trustworthy
- Transparent
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Activity and Workflow Management
Collaboration
Analytics and Reporting
Account and Contact Management
Sales Management
Customer Service Management
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Vendor Support
Availability and Quality of Training
NetSuite CRM Reviews
Weston P.
- Role: Finance
- Industry: Other
- Involvement: Vendor Management and Renewal
Submitted Feb 2021
Product provides a great use of Oracle databases
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
Oracle software and databases
What is your favorite aspect of this product?
Desktop access to accounting/finance modules
What do you dislike most about this product?
Clunky excel connections
What recommendations would you give to someone considering this product?
Make it more user friendly for Super Users who tend to be Finance FP&A team members
Pros
- Enables Productivity
- Respectful
- Fair
- Altruistic
Katheryne Melissa J.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2021
Good performance but not perfect.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
It is an excellent CRM that helps us in many facets in our organization, mainly it allows us to manage and at the same time keep informed about our potential clients, our prospects and our fixed clients. We also use it to observe the contacts and have quick access to billing information.
What is your favorite aspect of this product?
It allows you to have the contact information always at hand and ready for any eventuality. It also has very effective search capabilities, as long as you have taken the time to learn to use them correctly. Netsuit is quite intuitive and this makes learning to use it very time consuming.
What do you dislike most about this product?
Its integration is undoubtedly its biggest weak point since it does not allow many third-party software providers to integrate in a good way. a point before you gods that there is no way to keep the session started and therefore every so often the session closes automatically.
What recommendations would you give to someone considering this product?
This platform came to meet our organizational problems within our marketing and sales department, thanks to it we have much faster and more accurate access to information, thus generating greater productivity thanks to higher performance. The truth is, I like the software, I have used it and I continue to use it, however, it has many things to improve, although new updates continue to come out, I believe that there are products on the market with equal or better performance, but due to existing relationships I continue to stay this.
Pros
- Continually Improving Product
- Enables Productivity
- Respectful
- Transparent
Lincoln M.
- Role: Information Technology
- Industry: Recreation
- Involvement: End User of Application
Submitted Jan 2021
Rational and Reliable CRM for Businesses.
Likeliness to Recommend
What differentiates NetSuite CRM from other similar products?
NetSuite CRM is an outstanding platform for customers to engage with our organization. Furthermore, this program helps in managing different contacts of clients, hence, bringing more satisfaction. The tool also have marketing features, which issues communications to the different players.
What is your favorite aspect of this product?
NetSuite CRM is a multi-tasking solution for digital sales and customer management. Again, NetSuite CRM increases the speed of customer satisfaction by providing quality service. The storage capacity of NetSuite CRM for clients contact is something fascinating.
What do you dislike most about this product?
NetSuite CRM is an excellent resource for customer management. The application gives instant communication and marketing strategies to organizations, which foster sales.. However, the subscription rates are quite high and require more sacrifice.
What recommendations would you give to someone considering this product?
NetSuite CRM will highly help in bringing your customers close.. Again, it acts as a platform to communicate and discuss issues with clients. And in the end, high sales are attained
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Caring
