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NetSuite

NetSuite CRM

Composite Score
8.4 /10
CX Score
8.7 /10
Category
NetSuite CRM
8.4 /10

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

Company Details


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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative
8% Neutral
92% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Effective Service

Feature Ratings

Average 84

Lead Management

87

Activity and Workflow Management

86

Collaboration

85

Analytics and Reporting

84

Account and Contact Management

83

Sales Management

82

Customer Service Management

82

Mobile

81

Telephony and Call Center Management

80

Quote Contract and Proposal

77

Marketing Management

75

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Customization

81

Ease of Implementation

81

Vendor Support

79

Availability and Quality of Training

78

NetSuite CRM Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2021

My Experience With This CRM Solution

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Effective Service

Anne W.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic sales management product

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM is very powerful product for managing sales in our organization.

What is your favorite aspect of this product?

It enables us to customize our sales pipeline, customers contacts and all sales related processes. It manages time and tracks progress of tasks in our organization improving production.

What do you dislike most about this product?

The overall performance has been awesome in the entire organization.

What recommendations would you give to someone considering this product?

Customization and time management of sales processes can be effectively managed by NetSuite CRM.

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Client Friendly Policies

Marissa N.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Does the same as others, less intuitive

Likeliness to Recommend

6 /10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM is very similar to the other CRM products, however I have found it much more difficult to navigate.

What is your favorite aspect of this product?

It does work well as a tool to keep everything in one centralized place.

What do you dislike most about this product?

Training for NetSuite seems to take a lot more time than others.

What recommendations would you give to someone considering this product?

I would recommend to set up the CRM in a way that makes sense to you as it can be difficult to find what you are looking for.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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