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Ericsson

NetCloud Exchange

Composite Score

7.9 /10

CX Score

7.9 /10

45 Reviews Write a Review

What is NetCloud Exchange?

NetCloud is a cloud-based subscription service that combines cloud management, software-defined networking, and unified edge security with industry-leading LTE and 5G cellular networking technology to power a portfolio of purpose-built wireless edge routers and adapters.

Company Details

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Awards & Recognition

NetCloud Exchange won the following awards in the SD-WAN - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

NetCloud Exchange Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetCloud Exchange.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetCloud Exchange?

0% Negative

9% Neutral

91% Positive

Pros

Security Protects
Trustworthy
Fair
Acts with Integrity

Feature Ratings

Average 84

Flexible Deployment

Adaptive Traffic

Simple Administration

SD-WAN Security

Quality of Service

Multiple Connection Type Support

Ease of Troubleshooting

Resilience

Dynamic Routing

Load Sharing

Application Optimization

Vendor Capability Ratings

Average 80

Vendor Support

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

NetCloud Exchange Reviews

Roger H.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Saved technicians valuable time in setup and admin

Likeliness to Recommend

10 /10

What differentiates NetCloud Exchange from other similar products?

I have not had experience with other products, but NetCloud has made installing and configuring modems on buses much easier. That avoids having to visit a vehicle physically. Reports and status help a great deal.

What is your favorite aspect of this product?

Being able to configure and reboot devices, among checking status.

What do you dislike most about this product?

There is not much to dislike about the product.

What recommendations would you give to someone considering this product?

Ensure you have the infrastructure and staff to install and configure the modems correctly, so communication with NetCloud is not hindered.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Fabulous implementation and standardization

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Alan S.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Saves time from touching each device

Likeliness to Recommend

10 /10

What differentiates NetCloud Exchange from other similar products?

Easy to use phone app

What is your favorite aspect of this product?

Grouping modems by feature set and software loaded.

What do you dislike most about this product?

Phone app is mostly view only and not interactive with modem

What recommendations would you give to someone considering this product?

If you have more than 20 modems, it saves time by not needing to touch each modem to configure features. Easy upgrade path

Pros

Enables Productivity
Helps Innovate
Reliable
Performance Enhancing

How We Deliver

NetCloud Exchange

What is NetCloud Exchange?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

NetCloud Exchange Ratings

94 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love NetCloud Exchange?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Flexible Deployment Ability to deploy wherever broadband connectivity exists​.

Adaptive Traffic Data traffic across the SD-WAN being adaptive to conditions across the Internet​.

Simple Administration Ease of network administration across the Wide Area Network​.

SD-WAN Security Security of the SD-WAN by support of VPN and network security protocols​.

Quality of Service Traffic prioritization and optimization for specific network services​.

Multiple Connection Type Support Support of various broadband connection types, including TCP/IP, MPLS, frame relay, and LTE wireless.

Ease of Troubleshooting The simplicity of administration and of troubleshooting issues across the SD-WAN​.

Resilience Connectivity resiliency due to the ability to leverage multiple connections .

Dynamic Routing Dynamic path selection across the broadband networks across the Internet​.

Load Sharing Ability to load-share WAN traffic across multiple connections​.

Application Optimization Optimization of the performance of applications and services across the Wide Area Network​.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NetCloud Exchange Reviews

Roger H.

Saved technicians valuable time in setup and admin

Likeliness to Recommend

Pros

Fabulous implementation and standardization

Likeliness to Recommend

Pros

Alan S.

Saves time from touching each device

Likeliness to Recommend

Pros

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Title

Feature Ratings

Flexible Deployment

Adaptive Traffic

Simple Administration

SD-WAN Security

Quality of Service

Multiple Connection Type Support

Ease of Troubleshooting

Resilience

Dynamic Routing

Load Sharing

Application Optimization

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization