Navan Customer Reviews 2024

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Navan

Composite Score

9.1 /10

CX Score

8.9 /10

55 Reviews Write a Review

What is Navan?

Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.

Company Details

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Awards & Recognition

Navan won the following awards in the Travel Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Contract Negotiation

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

14 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

14 Top Rated Features

2022

Navan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Navan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

3
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Navan?

2% Negative

0% Neutral

98% Positive

Pros

Security Protects
Reliable
Transparent
Enables Productivity

Feature Ratings

Average 93

Notifications/Alerts/Updates

Bank/Credit Card Integration

Policy Configuration/Implementation

Expense Management

AI Driven Personalization

Self-Service

Risk Management

Expense Automation

Sustainability Reports

Mobile

Travel and Accommodation Booking

Vendor Capability Ratings

Average 89

Ease of IT Administration

Ease of Implementation

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Navan Reviews

Sylvia B.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Navan - Navigating Customer Journeys Like a Pro

Likeliness to Recommend

9 /10

What differentiates Navan from other similar products?

Navan provides a visual and intuitive interface for mapping and analyzing customer interactions across various touchpoints.

What is your favorite aspect of this product?

The ability to synchronize customer journey data directly with our CRM enhances our ability to create unified customer profiles.

What do you dislike most about this product?

One drawback of Navan is its learning curve.

What recommendations would you give to someone considering this product?

To make the most of Navan, encourage collaboration among teams and invest time in mastering the platform's features.

Pros

Continually Improving Product
Performance Enhancing
Altruistic
Appreciates Incumbent Status

Tony S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Very easy to use software, great mobile app

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

Ease of use and give back $$ in the software for savings made on hotels is great

What is your favorite aspect of this product?

$$ give back and range of providers it checks

What do you dislike most about this product?

Changing a flight can take a lot of time and effort

What recommendations would you give to someone considering this product?

Share the savings with employees, mandate its use

Pros

Performance Enhancing
Respectful
Reliable
Unique Features

Cons

Less Effective Service
Wastes Time

Sheerlyne C.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Cloud TMS Itinerary

Likeliness to Recommend

9 /10

What differentiates Navan from other similar products?

Capacity to book cooperate travel, manage expenses, align invoices and serves as booking itinerary.

What is your favorite aspect of this product?

Ease of usability and deployment

What do you dislike most about this product?

Nothing since it over delivers

What recommendations would you give to someone considering this product?

May all implement it ASAP

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Navan

What is Navan?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Navan Ratings

93 Likeliness to Recommend

3 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Navan?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Navan Reviews

Sylvia B.

Navan - Navigating Customer Journeys Like a Pro

Likeliness to Recommend

Pros

Tony S.

Very easy to use software, great mobile app

Likeliness to Recommend

Pros

Cons

Sheerlyne C.

Cloud TMS Itinerary

Likeliness to Recommend

Pros

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Feature Ratings

Notifications/Alerts/Updates

Bank/Credit Card Integration

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Expense Management

AI Driven Personalization

Self-Service

Risk Management

Expense Automation

Sustainability Reports

Mobile

Travel and Accommodation Booking

Vendor Capability Ratings

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Ease of Implementation

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

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