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Navan

Navan

Composite Score
9.1 /10
CX Score
8.9 /10
Category
Navan
9.1 /10

What is Navan?

Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.

Company Details


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Awards & Recognition

Navan won the following awards in the Travel Management category

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Navan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Navan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

3
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Navan?

2% Negative
0% Neutral
98% Positive

Pros

  • Security Protects
  • Reliable
  • Transparent
  • Enables Productivity

Feature Ratings

Average 93

Notifications/Alerts/Updates

97

Bank/Credit Card Integration

95

Policy Configuration/Implementation

94

Expense Management

94

AI Driven Personalization

94

Self-Service

93

Risk Management

92

Expense Automation

92

Sustainability Reports

92

Mobile

91

Travel and Accommodation Booking

91

Vendor Capability Ratings

Average 89

Ease of IT Administration

93

Ease of Implementation

92

Ease of Customization

92

Ease of Data Integration

92

Usability and Intuitiveness

92

Business Value Created

90

Availability and Quality of Training

89

Quality of Features

89

Breadth of Features

89

Vendor Support

88

Product Strategy and Rate of Improvement

88

Navan Reviews

Matthew K.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent solution for tracking business expenses

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

TripActions captures accurate expense data and allows us to view corporate card spending as it happens. Additionally, it has a reporting feature that allows us to approve or reject expenses immediately aftee submission

What is your favorite aspect of this product?

The platform has virtual credit card features and physical cards for in-person transactions. It is easy to use and immediately reimburses employees for their expenses

What do you dislike most about this product?

The platform does not allow employees to add anything to the trip after the manager has already approved it. Everything should be included in the original booking or you will have to book a new trip

What recommendations would you give to someone considering this product?

If your business requires employees to travel a lot, TripActions is an innovative solution for your startup or company. Pricing details are available after you schedule a demo on the TripActions website

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dan K.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Powerful and easier to use than you may think

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

TripActions centralized the payments for all travel which is its core functionality with which we eliminated the reimbursement process and prevents loss in productivity in managing payments and receipts

What is your favorite aspect of this product?

The In-app approval process saves us threads of communication and wait times to process approvals. If any travel is approved, it is just automatically booked without any further due action

What do you dislike most about this product?

Would be nice to see TripActions connect to frequent flyer balance information and display it in one place. There is not a lot of information about the ratings of the hotels

What recommendations would you give to someone considering this product?

TripActions is essentially all you need to plan, book, amd track all aspects of business travel. If there is one travel management service that has been really popular with businesses is TripActions

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kathy S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

The intuitive booking tool powered by AI

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

It enabled us to build, manage and scale a world-class corporate T&E management program with ease. The business problems that TripActions addresses are the need to canvas multiple travel and hotel sites, as well as needing a dedicated travel coordinator to manage all travel needs for company employees

What is your favorite aspect of this product?

I love it because it gives me the option to set the cards to work oy when employees are booking trips and when they are actually travelling for work. I was impressed especially with the negotiated airfares and hotel rates, perks, and extras

What do you dislike most about this product?

When airlines make arbitrary price adjustments it can jeopardize a flight that previously complied with our requirements

What recommendations would you give to someone considering this product?

TripActions is an intelligent system to manage travel risks, ensure the lowest hotel rates and airfares, abd streamline payments. Besides, it has a reporting and analytics module to help you make faster decisions

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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