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MakeMyTrip

myBiz

Composite Score

7.0 /10

CX Score

7.1 /10

28 Reviews Write a Review

What is myBiz?

MakeMyTrip for Business is a one-stop travel management solution for all business travel needs of micro, mid, & large-sized organisations. It is an integrated travel and expense management solution by MakeMyTrip, designed to streamline business travel requirements across diverse sectors.

Company Details

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myBiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on myBiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love myBiz?

3% Negative

4% Neutral

93% Positive

Pros

Includes Product Enhancements
Helps Innovate
Caring
Inspires Innovation

Feature Ratings

Average 78

Travel and Accommodation Booking

Notifications/Alerts/Updates

Itinerary Management

Mobile

Expense Management

Bank/Credit Card Integration

Self-Service

Policy Configuration/Implementation

Rate Tracking

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Average 73

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

myBiz Reviews

Rizwan A.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Excellent for booking flights, but less for hotels

Likeliness to Recommend

7 /10

What differentiates myBiz from other similar products?

The employee has the ability to submit a travel request, which he can then approve. Free date modifications and transparent fares. It is a business solution. I include people whose bookings allow them to deduct taxes and bills.

What is your favorite aspect of this product?

It was easy to book, and the prices were very reasonable. I enjoyed the experience and how convenient it was. Quick and easy to use. The accounts team loves the simple interface.

What do you dislike most about this product?

Even the business mobile application's interface is not up to par, so we always need to use a desktop. Please launch additional applications or portals for business travelers.

What recommendations would you give to someone considering this product?

Better convenience, quicker booking options, and fares that can be refunded uncomplicatedely, round-the-clock service. Excellent user experience and simple booking process. I received my refund specifically for cancellation within a few hours of the app's process, with no calls, emails, or follow-up required.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Inspires Innovation

Cons

Less Transparent
Less Friendly Negotiation

ROHITH B.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Fantastic product and Easy to use

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

helps in understanding

What do you dislike most about this product?

all are good

What recommendations would you give to someone considering this product?

it should be best one easy to use

Pros

Helps Innovate
Inspires Innovation
Saves Time
Respectful

Mehul D.

Role: Consultant
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Sophisticated product to streamline officialtravep

Likeliness to Recommend

8 /10

What differentiates myBiz from other similar products?

The customer interface is highly intuitive, very well structured and easy to use.

What is your favorite aspect of this product?

Speed of booking

What do you dislike most about this product?

Lacks coupons / offers on corporate cards

What recommendations would you give to someone considering this product?

Look into following aspects - 1. Credit limit allowance 2. Credit card offers - corporate 3. Complimentary upgrades

Pros

Performance Enhancing
Trustworthy
Unique Features
Client Friendly Policies

How We Deliver

myBiz

What is myBiz?

Company Details

Need Assistance?

Awards & Recognition

myBiz Ratings

86 Likeliness to Recommend

1 Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love myBiz?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

myBiz Reviews

Rizwan A.

Excellent for booking flights, but less for hotels

Likeliness to Recommend

Pros

Cons

ROHITH B.

Fantastic product and Easy to use

Likeliness to Recommend

Pros

Mehul D.

Sophisticated product to streamline officialtravep

Likeliness to Recommend

Pros

Title

1
Since last award

Feature Ratings

Travel and Accommodation Booking

Notifications/Alerts/Updates

Itinerary Management

Mobile

Expense Management

Bank/Credit Card Integration

Self-Service

Policy Configuration/Implementation

Rate Tracking

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization