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MakeMyTrip

myBiz

Composite Score

7.0 /10

CX Score

7.1 /10

28 Reviews Write a Review

What is myBiz?

MakeMyTrip for Business is a one-stop travel management solution for all business travel needs of micro, mid, & large-sized organisations. It is an integrated travel and expense management solution by MakeMyTrip, designed to streamline business travel requirements across diverse sectors.

Company Details

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myBiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on myBiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love myBiz?

3% Negative

4% Neutral

93% Positive

Pros

Includes Product Enhancements
Helps Innovate
Caring
Inspires Innovation

Feature Ratings

Average 78

Travel and Accommodation Booking

Notifications/Alerts/Updates

Itinerary Management

Mobile

Expense Management

Bank/Credit Card Integration

Self-Service

Policy Configuration/Implementation

Rate Tracking

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Average 73

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

myBiz Reviews

Krunal J.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

“User Friendly and Fantastic Product.”

Likeliness to Recommend

10 /10

What differentiates myBiz from other similar products?

Mybiz is completely professional and user friendly application.

What is your favorite aspect of this product?

Travel management

What do you dislike most about this product?

Most of the times it gets slow and takes time for processing.

What recommendations would you give to someone considering this product?

Make my trip Mybiz is one of the best reliable and user friendly application which will save your lots of money through proper planning and travel management plans.

Pros

Continually Improving Product
Reliable
Trustworthy
Saves Time

𝐌𝐚𝐧𝐨𝐣 𝐊.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Good Solution for the business travellers

Likeliness to Recommend

9 /10

What differentiates myBiz from other similar products?

1) Expense management is not included in some of the products 2) GST claim is easy and fast

What is your favorite aspect of this product?

1) All bookings at one place 2) Trip history is well organised and sequential

What do you dislike most about this product?

1) Not exceptional Customer Service, as it should be for Business clients, it's like regular one 2) Not reasonable Cancelable flights addon price. There should be an annual package under which all corporate flights can be cancelled/reschedule d on Free of Cost (FOC) basis

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nitesh B.

Role: Operations
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic product and very easy interface.

Likeliness to Recommend

8 /10

What differentiates myBiz from other similar products?

Its the best platform for all the deals.

What is your favorite aspect of this product?

Its interface vert easy and handy

What recommendations would you give to someone considering this product?

Just provide all the information

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

myBiz

What is myBiz?

Company Details

Need Assistance?

Awards & Recognition

myBiz Ratings

86 Likeliness to Recommend

1 Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love myBiz?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

myBiz Reviews

Krunal J.

“User Friendly and Fantastic Product.”

Likeliness to Recommend

Pros

𝐌𝐚𝐧𝐨𝐣 𝐊.

Good Solution for the business travellers

Likeliness to Recommend

Pros

Nitesh B.

Fantastic product and very easy interface.

Likeliness to Recommend

Pros

Title

1
Since last award

Feature Ratings

Travel and Accommodation Booking

Notifications/Alerts/Updates

Itinerary Management

Mobile

Expense Management

Bank/Credit Card Integration

Self-Service

Policy Configuration/Implementation

Rate Tracking

Savings Optimization

AI Driven Personalization

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization