What is MURAL?
MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMURAL Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on MURAL.
86 Likeliness to Recommend
90 Plan to Renew
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MURAL?
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Infinite Canvas
Annotation
Sticky Notes
Screen Sharing
Role-Based Access
Surveys and Polling
Integration with Meeting Solutions
Record, Save, and Export Canvases
Multimedia Content
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Ease of Data Integration
Business Value Created
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
MURAL Reviews
Hilary B.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2023
Inspiring the creativity of remote teamwork
Likeliness to Recommend
What differentiates MURAL from other similar products?
Through the late nights and early mornings of the pandemic, I relied on Mural more than I can count. As time has progressed, though, it has become one of my go-to resources for all of my workshop, brainstorming, project management, requirement gathering, and ideation needs.
What is your favorite aspect of this product?
I like working with MURAL because of how flexible it is. When I'm working on a project from scratch, I have more say over how data is structured, which makes switching between projects and keeping tabs on the team's progress much simpler.
What do you dislike most about this product?
In the beginning, visitors had access to a number of features. Now, it's down to just those select features. Naturally, this is done so as to be consistent with expenditures. However, I wished there were more available for free users.
What recommendations would you give to someone considering this product?
Mural aids my professional development by facilitating my engagement with and navigation of strategic challenges, as well as the streamlining of operational operations. It frees up mental space for me and my coworkers to come up with ideas and imagine solutions that are specific to our needs.
Pros
- Reliable
- Efficient Service
- Over Delivered
- Security Protects
Benjamin F.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jun 2023
When I need to work with a group, I use Mural
Likeliness to Recommend
What differentiates MURAL from other similar products?
It performs what it's supposed to do in an obvious and efficient manner. The Mural team is always making enhancements to the system's speed and stability, particularly when many users are active at once.
What is your favorite aspect of this product?
Mural was originally acquired as a means of centralizing and facilitating Journey Mapping initiatives. Tools now available make it possible to draw on the space's benefits in a wide variety of endeavors, which has stoked the enthusiasm for many new projects.
What do you dislike most about this product?
It's annoying that you either have complete control over who can make changes to your notes or none of your guests or visitors do. Sticky notes can be a great organizational tool, but they can also lead to chaos in the workplace if they aren't locked in place and the user is free to move or resize them at will.
What recommendations would you give to someone considering this product?
I am able to effectively and transparently organize a wide variety of ideas and perspectives from different groups with the help of Mural. This helps me get better results in less time.
Pros
- Helps Innovate
- Enables Productivity
- Acts with Integrity
- Continually Improving Product
Shawn H.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2023
Great for visualizing a roadmap, plan, or project
Likeliness to Recommend
What differentiates MURAL from other similar products?
Meeting customization is quick and easy with few limitations thanks to features like the note-taking block, the drawing tool for workflow diagramming systems, and drag-and-drop.
What is your favorite aspect of this product?
I've found that using Mural has greatly simplified my UX, PM, and teamwork procedures. It helps us easily plan large-scale tasks with our team members and visualize complicated concepts for simple reference during subsequent project meetings, all before we even begin designing the product.
What do you dislike most about this product?
Mural's lack of adjustment possibilities is a major drawback for me. Users in the same workspace cannot collaborate on a coherent visual style without some sort of shared distinguishing traits (brands, colors, etc.).
What recommendations would you give to someone considering this product?
I've found that the increased participation is one of mural's most useful features in meetings. Mural boards help me host information in a more genuine way, and they pique the interest of my audience by showing them where I may take the material.
Pros
- Continually Improving Product
- Friendly Negotiation
- Security Protects
- Helps Innovate
