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MURAL Logo
MURAL Logo
Tactivos Inc

MURAL

Composite Score
8.6 /10
CX Score
8.6 /10
Category
MURAL
8.6 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

Up 1
Since last award

80 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
89%
Conflict Resolution:
90%
Strategy & Innovation:
90%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

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1% Negative
13% Neutral
86% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

93

Infinite Canvas

87

Annotation

84

Sticky Notes

83

Screen Sharing

83

Surveys and Polling

83

Role-Based Access

83

Integration with Meeting Solutions

81

Multimedia Content

80

Record, Save, and Export Canvases

78

Vendor Capability Ratings

Average 82

Breadth of Features

88

Quality of Features

87

Ease of Implementation

87

Ease of Data Integration

84

Business Value Created

84

Ease of Customization

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

74

MURAL Reviews

Glen K.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Mural has some simple and practical templates

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

After using Mural for some time, I can say confidently that it is the most useful tool to have on hand during meetings. Mural's clean and simple user interface is fantastic. A vital resource for any group meeting. The offered templates are excellent.

What is your favorite aspect of this product?

Because of its flexible format, which encourages original thinking, murals are ideal for recording the thoughts of a single person or a group. Also, the post-it notes let the people who normally wouldn't speak up to contribute their ideas. Having the option for asynchronous collaboration is a great boon to productivity, allowing team members to contribute their thoughts whenever they have them.

What do you dislike most about this product?

Incorporating elements like text boxes and contour regions would be a great enhancement to Mural. The layout of the left-hand sidebar is a little confusing. It took a lot of exploring to figure out what each button accomplished.

What recommendations would you give to someone considering this product?

Mural has helped me organize my thoughts and plans for individual projects and workflows. One more perk is a whiteboard, which can be used for all-hands meetings and serves as a continuous improvement huddle board. Great opportunities for communication and teamwork!

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Helps Innovate

Jalin M.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Mural is a leading real-time digital board

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

I like how MURAL can function similarly to conventional whiteboards and flipcharts. Because of this platform, my team is able to replace some of our regular collaboration tools and work together more effectively, even from a distance, than we ever could with just video conversations.

What is your favorite aspect of this product?

Mural's simplicity and the outline function, which helps audience members keep up with the presentation, are its two best features. The large, clear design makes it simple to focus on and show the most relevant details.

What do you dislike most about this product?

When compared to competing tools like Miro, I find MURAL's small workspace to be a major drawback. There isn't a lot of room to set up many boards, workspaces, or tabs, which can make your projects feel claustrophobic.

What recommendations would you give to someone considering this product?

Mural is useful since it facilitates real-time, remote collaboration with my team without requiring me to have in-depth expertise in any technological areas. In other words, the problem of "just another PowerPoint" is being addressed by Mural. In my field of study, the use of slide presentations is becoming antiquated and irrelevant because they do not encourage active engagement from students.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Artem V.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Mural is ideal for distributed teams of all sizes

Likeliness to Recommend

8 /10

What differentiates MURAL from other similar products?

For the last four years, my entire team has operated fully remotely. Initial difficulties arose from our lack of physical proximity and the inability to hold meetings or conferences in a dedicated area. We were able to do this thanks to Mural's collaboration features in our online office.

What is your favorite aspect of this product?

I appreciate that everyone in your group can make a contribution to the answer simultaneously. This makes it easy to form subgroups within large meetings to tackle difficult problems. The ability to break down a multifaceted problem and highlight places where more effort is needed. You can also evaluate the effectiveness of your strategies in this way.

What do you dislike most about this product?

I'd love to offer some pointed criticism, but I'm at a loss. See for yourself how useful Mural can be by giving it a try. Getting started with facilitation, co-creation, and collaboration has a slight "learning curve," but you won't realize it after a while.

What recommendations would you give to someone considering this product?

Mural allows remote team members to have their opinions heard by posting them to virtual whiteboards in real time. Having the option to remain anonymous is a great help in defusing potentially explosive situations.

Pros

  • Enables Productivity
  • Efficient Service
  • Helps Innovate
  • Reliable

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