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MURAL Logo
MURAL Logo
Tactivos Inc

MURAL

Composite Score
8.6 /10
CX Score
8.6 /10
Category
MURAL
8.6 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

Up 1
Since last award

80 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
89%
Conflict Resolution:
90%
Strategy & Innovation:
90%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

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1% Negative
13% Neutral
86% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

93

Infinite Canvas

87

Annotation

84

Sticky Notes

83

Screen Sharing

83

Surveys and Polling

83

Role-Based Access

83

Integration with Meeting Solutions

81

Multimedia Content

80

Record, Save, and Export Canvases

78

Vendor Capability Ratings

Average 82

Breadth of Features

88

Quality of Features

87

Ease of Implementation

87

Ease of Data Integration

84

Business Value Created

84

Ease of Customization

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

74

MURAL Reviews

Justin B.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Indispensable product design collaboration tool.

Likeliness to Recommend

10 /10

What differentiates MURAL from other similar products?

Our team has tried other tools, including Miro and FigJam, but Mural is more intuitive—a blended team of experts and novices can quickly get in and use it effectively.

What is your favorite aspect of this product?

I like the UI, it's like a design application, so it's easy for users of Figma or other design tools such as Adobe to jump right in. I like the templates and the alignment to LUMA methods of human-centered design. It covers nearly all my team's methods for brainstorming, design sprints, agile backlog management, lean UX, etc. I haven't found a use case that isn't covered.

What do you dislike most about this product?

With many concurrent users on a complex or image-heavy whiteboard, sometimes we'll have around 20, it can get laggy, and we'll start having technical difficulties with basic editing functionality. Mural has layers like most design applications, meaning newer objects are in front of older ones. Layering can get confusing. You can move things to the front or back, but there's no front-end UI to show you what layer you're on. The result is sometimes items get lost behind other newer items, and this can be challenging for new users to understand.

What recommendations would you give to someone considering this product?

Get it. Mural enables engaging, interactive meetings with distributed global teams. It's just more intuitive than the other alternatives we've tried. The proof is in the continued use and growing adoption of the tool across our large organization. As we've expanded its usage, more teams start to speak the same "language" of collaboration. It has raised the bar for what we expect from collaborative design activities, and we're getting much more results with much less frustration and less wasted time. We've broken down silos by empowering more team members with a tool that facilitates cross-functional innovation.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Tomonori S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Nice whiteboarding and collaboration software

Likeliness to Recommend

6 /10

What differentiates MURAL from other similar products?

Honestly not sure. It's pretty much the same as its main competitor, Miro.

What is your favorite aspect of this product?

Voting, timer, and beautiful aesthetically-pleasing items you can put on Mural

What do you dislike most about this product?

Sometimes it's a bit clunky

What recommendations would you give to someone considering this product?

Compare it to Miro, too, and see which one feels more intuitive to you. It's really up to your personal preference

Pros

  • Reliable
  • Enables Productivity
  • Inspires Innovation
  • Continually Improving Product

Cons

  • Charges for Enhancements
  • Inhibits Innovation
  • Vendor's Interest First

Darshan P.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Good Tool for Virtual Collaboration

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Simple and Easy to use

What is your favorite aspect of this product?

Virtual Collaboration with other members

What do you dislike most about this product?

Lack of BPMN Tools/Features

What recommendations would you give to someone considering this product?

BPMN Tools/Features improvement

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

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