What is Mouseflow?
Mouseflow lets you replay the full visitor experience to identify pain points, boost conversions, and optimize your site. This is done by session replay, heatmap and track of all clicks, mouse movements, scrolls, engagement, form fills and much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mouseflow?
Pros
- Efficient Service
- Fair
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Visualization
Customer Journey Modelling
Conversion Analysis
Audience Segmentation
Customer Value Analysis
Social Media Analytics
Device and Browser Analytics
Paid Search Integration
Audience Demographics
API Framework
Search Engine Optimization
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Ease of IT Administration
Vendor Support
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Mouseflow Reviews
Anne P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Quick and easy platform to analyze
Likeliness to Recommend
What differentiates Mouseflow from other similar products?
The features and functionality of this tool are the reason I went from other behavior tracking tools; Mouseflow lets you cut and cut heatmaps and recordings just like Google Analytics - that's the depth level you can filter and segment at. Also, these guys don't sample data so they are tracking every user for data accuracy. It also has the ability to send email notifications for specific reports that I have configured and enabled. I love having a plugin on my website or an app where I can view my information.
What is your favorite aspect of this product?
I love being able to see the heat maps and the actual patterns of how customers use my website. No more guessing to see where people click or scroll. I started to be obsessed with the way my clients use my information and I like to make changes in real time. I like that the date range also helps create filters when I am investigating an incident. The heatmap breaks it down based on click, motion, scrolling, attention, live, and geographic location. Geo helps if you are investigating malicious activity as it captures all countries.
What do you dislike most about this product?
This is not something I really dislike, as it is the law, but when privacy protection went into effect, a lot of personal information was masked.
What recommendations would you give to someone considering this product?
Your customer service is excellent. They are knowledgeable, fast and organized. They constantly adapt to new policies and update their technology, which is always a good thing.
Pros
- Helps Innovate
- Inspires Innovation
- Saves Time
- Respectful
Juan R.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Nov 2021
An easy-to-use tool for heat map tracking
Likeliness to Recommend
What differentiates Mouseflow from other similar products?
It is a heat mapping instrument that is affordable and simple to use. It may examine not only heat map tools but also user activity records. It is also color-coded based on user activity, making it more visible and valuable for analysis. The user behavior log demonstrates how the user moves, which may be used as a protective measure.
What is your favorite aspect of this product?
If the number of entries is small, it is a useful utility even in the free edition. The option to record, which is not accessible in other free apps, is really handy. When you examine the user's activity on the site, you can see there is a battle going on.
What do you dislike most about this product?
If a problem arises prior to the start of the session, improve it. Also, because I had previously used other heat mapping software, I didn't mind the English help part, but I figured it would be difficult for new users.
What recommendations would you give to someone considering this product?
I used this tool when the site originally went live. It exhibits a customizable version of the heat map tool, and I was able to capture the entire image perfectly, suggesting that the cost performance was fairly excellent. It is useful for UI / UX and content metrics since it can examine the user flow line. I occasionally witness anomalous behavior that allows us to take corrective action.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kazi A.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: IT Leader or Manager
Submitted Aug 2021
Easy to use, but still has a lot of functionality.
Likeliness to Recommend
What differentiates Mouseflow from other similar products?
Mouseflow is the best thing I've ever seen for analyzing user experience on a website.
What is your favorite aspect of this product?
The heatmaps are my favorite feature. If you've ever looked at heatmaps with Crazy Egg, this is a much better version of them. It shows where users are looking AND how long they're on various portions of your site.
What do you dislike most about this product?
The only thing I wish Mouseflow did was give more data and analytics for split tests on landing pages. I use Optimizely for my split tests, and when I export the data, it's missing a lot of information (commonly used fields). In a lot of cases, I use Mouseflow for landing page conversion tracking so that Optimize's live preview update doesn't mess up the results. I'd pay more money if Mouseflow made this easier.
What recommendations would you give to someone considering this product?
If you want to learn how your website is being used by real people, get Mouseflow. It'll be worth every penny you spend and will help you make your website more user-friendly.
Pros
- Includes Product Enhancements
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation