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Mouseflow

Mouseflow

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Mouseflow
7.8 /10

What is Mouseflow?

Mouseflow lets you replay the full visitor experience to identify pain points, boost conversions, and optimize your site. This is done by session replay, heatmap and track of all clicks, mouse movements, scrolls, engagement, form fills and much more.

Company Details


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Awards & Recognition

Mouseflow won the following awards in the Website Analytics category

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Mouseflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mouseflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mouseflow?

0% Negative
8% Neutral
92% Positive

Pros

  • Efficient Service
  • Fair
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Data Visualization

87

Customer Journey Modelling

87

Conversion Analysis

86

Audience Segmentation

86

Customer Value Analysis

84

Social Media Analytics

84

Device and Browser Analytics

83

Paid Search Integration

80

Audience Demographics

80

API Framework

80

Search Engine Optimization

79

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Breadth of Features

87

Ease of IT Administration

84

Vendor Support

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Quality of Features

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

75

Mouseflow Reviews

Elvis R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Guarantees a better website experience

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

Unlike others, it has interactive Heatmaps that show where users click, how they move around the page and where they leave the site, as well as recording user sessions that allow us to see exactly how they interact with our website.

What is your favorite aspect of this product?

It has a greater number of lko functions that make it a tool that I like more. This software helps identify areas for improvement and understand the behavior of visitors, which allows us to make more informed decisions to optimize conversion.

What do you dislike most about this product?

The interface can be a little overwhelming at first, especially for less technical users

What recommendations would you give to someone considering this product?

I recommend this software for those looking to improve the user experience on their website and optimize their conversions. It is especially useful in specific scenarios such as optimizing conversion funnels and identifying friction points in the purchasing process.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Naveen S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Best tool in this segment. Highly recommended

Likeliness to Recommend

10 /10

What differentiates Mouseflow from other similar products?

It provides accurate recoding of user sessions for my website. That helps me to understand my user behaviour.

What is your favorite aspect of this product?

I like its accurate session recordings that can easily available to me. Best tool highly recommended

What do you dislike most about this product?

Sometimes its recoding time is not matched with my crm data.

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Mathilde N.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Track User Behavior to Mitigate Financial Risk

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

Mouseflow's scroll heatmaps provide a visual representation of how far down a page users tend to scroll before exiting. This helps identify areas where content placement, layout, and engagement can be improved to keep visitors progressing towards conversion. For instance, on pricing pages, I noticed dropoffs before users reached key information lower down. Bringing that content higher up can increase conversions. The visual heatmaps and session replays provide unprecedented visibility into user behavior. This allow me to pinpoint friction points and opportunities to improve conversion.

What is your favorite aspect of this product?

With Mouseflow, I can play back individual user meetings as though I'm watching them. That allows me to easily spot usability issues and barriers that may not be obvious at first glance. For example, I noticed many users hesitating before entering sensitive information into certain forms. We optimized field labels and descriptions to mitigate this obstacle to conversion. My top priority is to identify and mitigate risk exposure for my firm. That's why Mouseflow has become an invaluable tool in my tech stack. This innovative software records every mouse movement, click, scroll, form submission, and keyboard input on our website.

What do you dislike most about this product?

The mobile experience could be improved. The mobile toolkit lacks certain details that are available for desktops, but it is still useful. Expanding the mobile toolkit to match the desktop's capabilities would enable more targeted mobile optimization.

What recommendations would you give to someone considering this product?

Mouseflow's tracking can be seamlessly integrated and configured without the need for complex setup or tedious coding. Implementation takes only a few minutes, thanks to the JavaScript snippet that I add to site pages. Signing up, choosing a plan, and copying/pasting the script is all that is required. Recording begins instantly, without the need to manually tag pages. The dashboard for managing recordings and analytics is also appreciated. Mouseflow provides an unparalleled window into user behavior, exposing nuances and UX flaws that no other analytics platform can match. By optimizing based on user actions,

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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