What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Multi-Channel Distribution
Role and User Management
Data Analysis and Visualization
Branching and Logic
3rd-Party Integrations
Collaboration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Tony Y.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2021
Easy to use with lots of features
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey stands out among other competitors since they are one of the first who came up with this type of business and they keep improving themselves to keep up with the latest trends and most of the times they are the ones who create the trend itself.
What is your favorite aspect of this product?
The best thing i like about SurveyMonkey is that it is very easy to use and has a lot of features that can be used as promoted by them. They have a lot of templates and a lot of ready to use questions with various types of questions such as chose one from a list or type your own answer of chose a number on a scale from 1 to 10 and so on, you can also link your social media to it. The design of the email to be sent is also editable where you can customize it with your own branding by adding your logo in addition to the color scheme, you can link a website.
What do you dislike most about this product?
The bad thing is that you are not able to generate reports using the free version, and to be able to remove the surveymonkey logo from the footer you also have to be a paid user.
What recommendations would you give to someone considering this product?
Just go for it and use the free version to try it and then upgrade according to your use
Pros
- Reliable
- Inspires Innovation
- Respectful
- Client Friendly Policies
Cons
- Inhibits Innovation
- Commodity Features
- Vendor's Interest First
Denver M.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Mar 2021
Best in the market for me, very easy to use.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
The graphical representation is awesome. The call to action of every page in their survey is very clear.
What is your favorite aspect of this product?
Customization of the survey that you want to.
What do you dislike most about this product?
You just have to learn how to use their features and there will be nothing to dislike.
What recommendations would you give to someone considering this product?
Maximize it according to your purpose.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Marcin G.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2021
Great and easy to use tool for modern surveys
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
First of all how modern and easy to use it is. I know few products which basically can do the same but aren't that intuitive.
What is your favorite aspect of this product?
Lots of possibilities, you can let your imagination go (in terms of what you need to build) and SM will deliver.
What do you dislike most about this product?
Hard to say - i genuinely like it as it is.
What recommendations would you give to someone considering this product?
If you need a modern style tool, with lots of features - this product is for you. With great support i am sure all will work as expected.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
