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Momentive

SurveyMonkey Enterprise

Composite Score

8.8 /10

CX Score

8.7 /10

158 Reviews Write a Review

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

9% Neutral

89% Positive

Pros

Reliable
Efficient Service
Enables Productivity
Saves Time

Feature Ratings

Average 85

Templates & Question Library

Questionnaire Design/Survey Builder

Customizable Branding

Multi-Media Support

Mobile Support

Multi-Channel Distribution

Role and User Management

Data Analysis and Visualization

Branching and Logic

3rd-Party Integrations

Collaboration

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

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Voice of the Customer

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SurveyMonkey Enterprise Reviews

Saurabh N.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

One of the best go-to tools for surveys

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Mostly the wide variety of platforms supported from web to mobile - from windows, android to ios

What is your favorite aspect of this product?

Vast knowledge repository

What do you dislike most about this product?

Would need more customer service options - like phone, web chat, email etc.

What recommendations would you give to someone considering this product?

Should be one of the top considerations for survey tools as they are the market leaders here!

Pros

Performance Enhancing
Enables Productivity
Helps Innovate
Continually Improving Product

Samir M.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy & relaible

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Survey Monkey has all the features that you might think of when it has to do with surveys and they have a very knowledgeable support team

What is your favorite aspect of this product?

The amount of templates that cover any type of survey available along with questions and answers to make your creation much easier

What do you dislike most about this product?

Some of the features requires a person to have some training to be able to use them

What recommendations would you give to someone considering this product?

Try it using the free version but im sure you will upgrade from day 1

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Carine C.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

A product to be liked

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Facility of use

What is your favorite aspect of this product?

Great for statistical studies

What do you dislike most about this product?

I don’t know

What recommendations would you give to someone considering this product?

Great for students doing research

Pros

Client Friendly Policies
Trustworthy
Effective Service
Fair

Cons

Less Inspiring

How We Deliver

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

SurveyMonkey Enterprise Ratings

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Role and User Management Enable different levels of access and permissions based on role.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Collaboration Invite people to review or edit the survey before sending them out.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

Saurabh N.

One of the best go-to tools for surveys

Likeliness to Recommend

Pros

Samir M.

Easy & relaible

Likeliness to Recommend

Pros

Carine C.

A product to be liked

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Templates & Question Library

Questionnaire Design/Survey Builder

Customizable Branding

Multi-Media Support

Mobile Support

Multi-Channel Distribution

Role and User Management

Data Analysis and Visualization

Branching and Logic

3rd-Party Integrations

Collaboration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement