What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Multi-Channel Distribution
Role and User Management
Data Analysis and Visualization
Branching and Logic
3rd-Party Integrations
Collaboration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Nancy T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2021
Best Product ever
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
I consider SurveyMonkey to be one of the best products i have ever used since it allows you to create and manage your surveys easily at a low price
What is your favorite aspect of this product?
My favorite aspect of SurveyMonkey is the survey builder that is fully customizable with your own branding. You can send the survey to as much people as you want and export the data received according to what you are looking for.
What do you dislike most about this product?
Some of the features are complex to use specially if you are building a survey that includes multiple outcomes, but with extra training, you can become an expert creating surveys
What recommendations would you give to someone considering this product?
I recommend that you try survey monkey and other products that can do the same job and then decide which one better suits your company.
Pros
- Fair
- Generous Negotitation
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
- Charges for Enhancements
- Leverages Incumbent Status
Bobby N.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted May 2021
Overall fantastic product to work with.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Simplicity and ease of use.
What is your favorite aspect of this product?
Easily able to create new surveys and get them out fast
What do you dislike most about this product?
All the email notifications.
What recommendations would you give to someone considering this product?
Definitely give it a try to simplify your business survey needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Candace M.
- Role: Human Resources
- Industry: Utilities
- Involvement: Initial Implementation
Submitted Apr 2021
Easy and quick insights
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It offers easy modules to gather feedback and export to excel.
What is your favorite aspect of this product?
It provides comprehensive results including graphs and diagrams that help interpret the results.
What do you dislike most about this product?
The simple surveys are free to design and deploy, but more sophisticated options require payment.
What recommendations would you give to someone considering this product?
It's appropriate to get quick, short responses from employees/end users. There are great options for varied answer types (i.e. multiple choice, drop downs, text responses) that allow it to suit most needs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
