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Momentive

SurveyMonkey Enterprise

Composite Score

8.8 /10

CX Score

8.7 /10

158 Reviews Write a Review

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

9% Neutral

89% Positive

Pros

Reliable
Efficient Service
Enables Productivity
Saves Time

Feature Ratings

Average 85

Templates & Question Library

Questionnaire Design/Survey Builder

Customizable Branding

Multi-Media Support

Mobile Support

Multi-Channel Distribution

Role and User Management

Data Analysis and Visualization

Branching and Logic

3rd-Party Integrations

Collaboration

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

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Voice of the Customer

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SurveyMonkey Enterprise Reviews

Krisann B.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great way to get needed feedback and insights

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Ease and integration availability

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Have not found any that I cannot work around

What recommendations would you give to someone considering this product?

Definitely recommend and have especially to groups and organizations I am involved with

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Charles J.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Very good product

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

They have a very good, yet excellent support team

What is your favorite aspect of this product?

Being able to send as many surveys as you want to as much people as you want

What do you dislike most about this product?

The pricing module is not the best in my point of view

What recommendations would you give to someone considering this product?

Open a trail version and use surveymonkey

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Gaqa H.

Role: Vendor Management
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

"Best Survey Builder."

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

SurveyMonkey has almost the same capabilities and features as other similar products but they are better in the support that they have.

What is your favorite aspect of this product?

My favorite aspect of this product is that SurveyMonkey has a survey builder that will help the user create any survey from the start till the end.

What do you dislike most about this product?

The lack of constant updates that SurveyMonkey has is what I dislike about this product.

What recommendations would you give to someone considering this product?

My recommendation to whoever is considering this product is to visit SurveyMonkey website and open a trail account and test the solution then upgrade when you want to unlock all the features.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

SurveyMonkey Enterprise Ratings

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Role and User Management Enable different levels of access and permissions based on role.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Collaboration Invite people to review or edit the survey before sending them out.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

Krisann B.

Great way to get needed feedback and insights

Likeliness to Recommend

Pros

Charles J.

Very good product

Likeliness to Recommend

Pros

Gaqa H.

"Best Survey Builder."

Likeliness to Recommend

Pros

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Title

Feature Ratings

Templates & Question Library

Questionnaire Design/Survey Builder

Customizable Branding

Multi-Media Support

Mobile Support

Multi-Channel Distribution

Role and User Management

Data Analysis and Visualization

Branching and Logic

3rd-Party Integrations

Collaboration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement