What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Multi-Channel Distribution
Role and User Management
Data Analysis and Visualization
Branching and Logic
3rd-Party Integrations
Collaboration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Tamanna (Tammy) P.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Easy to use but a bit pricey
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Good data and analytics
What is your favorite aspect of this product?
Data analysis and reporting
What do you dislike most about this product?
Cost.
What recommendations would you give to someone considering this product?
Could be less expensive
Pros
- Saves Time
- Acts with Integrity
- Client's Interest First
- Reliable
Cons
- Commodity Features
Zethi B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2022
Fits most of my survey needs.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Surveymonkey provides me with a default audience , which I do not have access to on other surveying platforms. By relying on Surveymonkey audience, we do not have to necessarily have our own target audience data , rather we provide Surveymonkey with key survey target metrics such as age , gender, region etc and Surveymonkey provides us with a respondent profiling data, which fits into the kind of audience we seek.
What is your favorite aspect of this product?
Surveymonkey templates are mobile compatible. This is key for my surveys , since we have long realized that a lot of our target survey audience, do access our surveys majorly via their mobile phone device.
What do you dislike most about this product?
Surveymonkey does not cater for offline survey sharing and survey data collection. This is the major and probably the only weakness that I can associate with Surveymonkey.
What recommendations would you give to someone considering this product?
While there are obviously other mediums to collecting surveys from a large demography, none provides the broad array of bells and whistle , which Surveymonkey provides. Especially, as it relates to integrating survey data with third party applications.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Cait V.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Apr 2022
One of many
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Collaboration for the price
What is your favorite aspect of this product?
Quality of product
What do you dislike most about this product?
Expensive for limited use
What recommendations would you give to someone considering this product?
Evaluate how much you need to use it
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
Cons
- Commodity Features
- Less Generous
- Less Transparent
