What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 83%
- Conflict Resolution:
- 90%
- Strategy & Innovation:
- 84%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Multi-Media Support
Data Analysis and Visualization
Mobile Support
Customizable Branding
Role and User Management
Multi-Channel Distribution
Branching and Logic
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
SurveyMonkey Enterprise Reviews
Yash S.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Extremely powerful survey tool
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Easy for non-technical users to create and manage surveys while still offering powerful tools for advanced users. Unlike basic survey tools, it supports large teams with features like centralized control, shared libraries, and administrative oversight. Allows us to maintain control of survey data and manage where it is stored.
What is your favorite aspect of this product?
We use Salesforce, Microsoft Teams and Slack and it works with these popular enterprise tools allowing feedback to flow directly into existing workflows.
What do you dislike most about this product?
SurveyMonkey Enterprise is more expensive than basic survey tools and may not justify the cost for people with simpler survey needs. Lacks strong offline survey capabilities, making it less suitable for environments where internet access is unavailable or inconsistent.
What recommendations would you give to someone considering this product?
SurveyMonkey Enterprise is ideal for organizations looking for a blend of usability, security, and flexibility without the complexity or cost of platforms like Qualtrics.
Pros
- Reliable
- Unique Features
- Inspires Innovation
- Client Friendly Policies
Mohammad O.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2025
SurveyMonkey is easy to use and feature rich tool
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It has many features that differentiates it from tools like google form, zoho form, and MS form. It has many customizable features as well.
What is your favorite aspect of this product?
Its features and customizable capability. It allow me to create as per need and occasion.
What do you dislike most about this product?
Nothing, I dislike in this tool. But I think it can be made bit for user friendly.
What recommendations would you give to someone considering this product?
If you want you can use it without needing any formal training. It is very much easy to use and you can use it for easy data collection.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Tanimowo P.
- Role: Information Technology
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2025
"Great for Analytics"
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Allows organizations to manage multiple users and teams, control permissions, and ensure consistent branding across surveys.
What is your favorite aspect of this product?
My favorite aspect of SurveyMonkey Enterprise is its AI-powered insights and advanced analytics tools. These features empower organizations to go beyond basic survey responses by uncovering actionable insights, identifying trends, and predicting outcomes.
What do you dislike most about this product?
One potential drawback of SurveyMonkey Enterprise is that its advanced features and enterprise-grade capabilities can come with a steeper learning curve for new users or smaller teams unfamiliar with such tools.
What recommendations would you give to someone considering this product?
Ensure your organization needs enterprise-level features like advanced analytics, integrations, and security, as the product is best suited for large-scale, data-driven operations.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
