What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Efficient Service
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Customizable Branding
Multi-Media Support
Mobile Support
Multi-Channel Distribution
Role and User Management
Data Analysis and Visualization
Branching and Logic
3rd-Party Integrations
Collaboration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Ease of Data Integration
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
alex j.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Aug 2022
Good for survey creation
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey is the best survey tool available in the market because you can build, send and then manage surveys very easily.
What is your favorite aspect of this product?
My favorite aspect about Survey Monkey is that it is very simple to use, has a lot of built in templates to start with, and use the logic feature which allows you to customize the questions depending on the answers.
What do you dislike most about this product?
SurveyMonkey is a very reliable tool and has builtin templates as mentioned above, but the its been forever since i saw a new template added
What recommendations would you give to someone considering this product?
I recommend to head out to Surveymonkey website and open a free account to try it out and upgrade whenever you will require to unlocked the extra features
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Phelan M.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
Easy to use survey tool
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Survey monkey is very easy to navigate and use, some survey tools can be very clunky or confusing, however, this tool is v4ry intuitive. You are able to set up, collect responses and share results easily with the team.
What is your favorite aspect of this product?
Ease of creating a survey and the process of creating rules and flow based on specific answers, e.g when creating a longer form survey you may want to skip specific questions for some users based on previous answers.
What do you dislike most about this product?
The analysis and report building are pretty standard and are not as advanced as some other tools, if you want to do some real cohort analysis and are using very large data sets it can be quite slow and harder to segment the data by specific attributes.
What recommendations would you give to someone considering this product?
It is a super easy tool to use for surveying customers and audiences, it has great language features enabling you to create the same survey in multiple languages relatively easily. Easy to set up and use however if you are looking for a deeper analytical understanding of larger data sets with multiple attributes they may be better suited tools.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Jill G.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2022
Survey software for companies of all sizes
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey was one of the first Web-based survey software apps. I had used 2-3 other survey apps before I used SurveyMonkey, and this was the easiest to use and met my needs. I found that the former Gold Plan was worth the extra cost, as it saved significant time in analyzing survey results.
What is your favorite aspect of this product?
The ability to create surveys on the fly, from scratch or from previously used surveys.
What do you dislike most about this product?
Rising costs.
What recommendations would you give to someone considering this product?
Take advantage of the free trial, if available, so you can see and appreciate the added value of the paid subscriptions.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
