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Microsoft Corporation

Microsoft Authenticator

Composite Score

8.9 /10

CX Score

9.2 /10

264 Reviews Write a Review

What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

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Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Security Protects
Efficient Service
Respectful

Feature Ratings

Average 83

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role and User Management

Browser Push Notifications

Role-Based Multi-Factor Authentication

Soft Token Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Phishing Resistance MFA

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Microsoft Authenticator Reviews

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2026

East of use.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Respectful
Fair
Client's Interest First

Nicholas T.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2026

Microsoft: the only software you need

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

Microsoft integrated very well within our organization. Its super easy to use.

What is your favorite aspect of this product?

The connection to outlook. Makes it super easy to utilize everything and we also connected to the phone.

What do you dislike most about this product?

One factor authenticating shows up multiple times a day and I can be able to be frustrating time-consuming and tedious, but that’s literally probably the one thing I don’t like

What recommendations would you give to someone considering this product?

I would recommend using different Microsoft products first so you don’t understand how they work before you do purchase it for implement. It’s not for everyone.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Darshan C.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2026

Simple, reliable MFA

Likeliness to Recommend

7 /10

What differentiates Microsoft Authenticator from other similar products?

Microsoft Authenticator stands out through deep integration with Microsoft 365 and Entra ID, passwordless sign‑in, push‑based approvals with number‑match verification, biometrics, and cloud‑based backup, making it especially powerful in Microsoft‑centric environments.

What is your favorite aspect of this product?

My favorite aspect is its seamless passwordless sign‑in and push approvals tightly integrated with Microsoft 365 and Entra ID.

What do you dislike most about this product?

sometimes unreliable 2FA‑code backup and sync across devices, which can cause lockouts and extra friction when switching phones or resetting them.

What recommendations would you give to someone considering this product?

if you’re already on Microsoft 365 and Entra ID, but budget extra time and planning for backup‑code and passkey management.

Pros

Saves Time
Respectful
Altruistic
Reliable

How We Deliver

Events

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Microsoft Authenticator Ratings

89 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Email Authentication Ability to send a verification link or code via email.

Role and User Management Enable different levels of access and permissions based on role.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Phishing Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Microsoft Authenticator Reviews

East of use.

Likeliness to Recommend

Pros

Nicholas T.

Microsoft: the only software you need

Likeliness to Recommend

Pros

Darshan C.

Simple, reliable MFA

Likeliness to Recommend

Pros

Most Popular Microsoft Authenticator Comparisons

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Feature Ratings

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role and User Management

Browser Push Notifications

Role-Based Multi-Factor Authentication

Soft Token Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Phishing Resistance MFA

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization