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Mattermost Inc

Mattermost

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Mattermost
9.0 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

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Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 95

Notifications

96

File Sharing Collaboration

95

Cross Platform Support

95

Instant Messaging

95

Screen Sharing

94

Granular Access Management

94

Document Collaboration

94

Search

93

Voice and Video Collaboration

91

Integration With Productivity Tools

90

Task Management

89

Vendor Capability Ratings

Average 93

Ease of IT Administration

94

Ease of Implementation

94

Breadth of Features

93

Business Value Created

93

Vendor Support

93

Ease of Customization

93

Quality of Features

93

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Availability and Quality of Training

91

Mattermost Reviews

Lawrence P.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Stylish Workflow Management

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

All-in-one solution to effective streamlined collaboration through real-time communication.

What is your favorite aspect of this product?

Easy to automate and customise.

What do you dislike most about this product?

I have no complaints.

What recommendations would you give to someone considering this product?

Easy to achieve anything.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Emna N.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Easy to Use Tool but Dynamic Performance

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

One page of communication,procedures and product information.

What is your favorite aspect of this product?

Easy secure of accessibility and information sharing.

What do you dislike most about this product?

Nothing negative.

What recommendations would you give to someone considering this product?

Simple but dynamic performance.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emilio N.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Bridging to Effectiveness

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Ability to mute notifications and control access.

What is your favorite aspect of this product?

Easy pinning items and sharing contents.

What do you dislike most about this product?

I have nothing against.

What recommendations would you give to someone considering this product?

Perfect for perfect collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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