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Mattermost Inc

Mattermost

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Mattermost
9.0 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

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Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 95

Notifications

96

File Sharing Collaboration

95

Cross Platform Support

95

Instant Messaging

95

Screen Sharing

94

Granular Access Management

94

Document Collaboration

94

Search

93

Voice and Video Collaboration

91

Integration With Productivity Tools

90

Task Management

89

Vendor Capability Ratings

Average 93

Ease of IT Administration

94

Ease of Implementation

94

Breadth of Features

93

Business Value Created

93

Vendor Support

93

Ease of Customization

93

Quality of Features

93

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Availability and Quality of Training

91

Mattermost Reviews

Azan B.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Elevating Collaboration Stars

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

No compatability limitations.

What is your favorite aspect of this product?

Effective for both internal and external collaboration.

What do you dislike most about this product?

Easy to use tool,no dislike at all

What recommendations would you give to someone considering this product?

For assurance in effective collaboration,use this software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Shelmith N.

  • Role: Public Sector
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

High Rank Performance

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Easy to customise and highly flexible.

What is your favorite aspect of this product?

All products and process information are in one 1⃣ page.

What do you dislike most about this product?

I have not encountered any challenge on this application

What recommendations would you give to someone considering this product?

Excellent tool for all usability

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Arthur R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Perfect Usability and Excellent Performance

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Quick and effective communication as well as many integrations.

What is your favorite aspect of this product?

Convenient when dealing with large groups

What do you dislike most about this product?

Nothing like that.

What recommendations would you give to someone considering this product?

Aquire this software for smooth running of all groups sizes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Mattermost Comparisons