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Mattermost Inc

Mattermost

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Mattermost
9.0 /10

What is Mattermost?

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Company Details


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Awards & Recognition

Mattermost won the following awards in the Business Instant Messaging - Midmarket category

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Mattermost Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mattermost.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

95 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mattermost?

0% Negative
1% Neutral
99% Positive

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 95

Notifications

96

File Sharing Collaboration

95

Cross Platform Support

95

Instant Messaging

95

Screen Sharing

94

Granular Access Management

94

Document Collaboration

94

Search

93

Voice and Video Collaboration

91

Integration With Productivity Tools

90

Task Management

89

Vendor Capability Ratings

Average 93

Ease of IT Administration

94

Ease of Implementation

94

Breadth of Features

93

Business Value Created

93

Vendor Support

93

Ease of Customization

93

Quality of Features

93

Usability and Intuitiveness

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Availability and Quality of Training

91

Mattermost Reviews

Candice W.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2020

Easy and excellent feedback gathering tool.

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

Chatting on real-time and the video conferencing through the tool.

What is your favorite aspect of this product?

The content and the task management capability and even screen sharing.

What do you dislike most about this product?

Everything is good with Mattermost.

What recommendations would you give to someone considering this product?

Mattermost usage is very simple, nice version control functionality and easy task and contacts management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

kate l.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Very nice and wonderful collaboration software.

Likeliness to Recommend

9 /10

What differentiates Mattermost from other similar products?

The ability to keep our colleague effectively connected.

What is your favorite aspect of this product?

The personal chatting capabilities and easy installation.

What do you dislike most about this product?

Nothing to state so far as an issue of Mattermost usability.

What recommendations would you give to someone considering this product?

Mattermost provides a nice collaboration to the team which ensures everything is flowing on the right truck.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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