ManyChat Customer Reviews 2024

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ManyChat

8.5 /10

34 Reviews Write a Review

What is ManyChat?

Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.

Company Details

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Awards & Recognition

ManyChat won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

2023

ManyChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManyChat.

89 Likeliness to Recommend

92 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManyChat?

0% Negative

9% Neutral

91% Positive

Pros

Performance Enhancing
Caring
Reliable
Trustworthy

Feature Ratings

Average 85

Leads Generation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Integration With CRM

Workflow Processing

Multi-channel

Translation

Personalized Service

Voice or Text Input

Application Programming Interface

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

ManyChat Reviews

Shingo N.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Great Product!

Likeliness to Recommend

9 /10

What differentiates ManyChat from other similar products?

Its learning and adaptability is great

What is your favorite aspect of this product?

Integrates well with CRM Ease of use

What do you dislike most about this product?

The company should add more service assistants for fast response to issues.

What recommendations would you give to someone considering this product?

This tool helps your company with conversational marketing. It is also used as a platform when iinteracting with clients and fellow colleagues.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Claudia S.

Role: Public Sector
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Manychat - The Easiest To Use Chatbot Creator"

Likeliness to Recommend

8 /10

What differentiates ManyChat from other similar products?

This software is unlike any other in that it can be learned and used in minutes. In a matter of minutes, you'll have your own working bot.

What is your favorite aspect of this product?

If you want to create a chatbot for Messenger, Manychat is the way to go. In order to determine if you will benefit from going professional, there is a lot you can do with the free trial. You have so much potential, I think you should get pro. Manychat is great, and I've been using it for almost three years now. With manychat, you can expand your company's reach across several platforms. A customer can get in touch with you by instant message, short message service, or electronic mail.

What do you dislike most about this product?

If the chatbot software could be utilized apart from Facebook Messenger, those who don't use the service may still benefit from it.

What recommendations would you give to someone considering this product?

It's simple to make a chatbot that works with Facebook Messenger, and the program also allows for scheduled updates, analytics, and broadcasts, so it's highly recommended.

Pros

Unique Features
Efficient Service
Inspires Innovation
Acts with Integrity

Nicole M.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Likeliness to Recommend

7 /10

How We Deliver

ManyChat

What is ManyChat?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

ManyChat Ratings

89 Likeliness to Recommend

92 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love ManyChat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ManyChat Reviews

Shingo N.

Great Product!

Likeliness to Recommend

Pros

Claudia S.

"Manychat - The Easiest To Use Chatbot Creator"

Likeliness to Recommend

Pros

Nicole M.

Likeliness to Recommend

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Title

1
Since last award

Feature Ratings

Leads Generation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Integration With CRM

Workflow Processing

Multi-channel

Translation

Personalized Service

Voice or Text Input

Application Programming Interface

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support