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Zoho

ManageEngine Site24x7

7.2 /10

9 Reviews Write a Review

What is ManageEngine Site24x7?

Performance Monitoring Solution for DevOps and IT Operations.

Company Details

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ManageEngine Site24x7 Ratings

Real user data aggregated to summarize the product performance and customer experience.

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManageEngine Site24x7?

11% Negative

0% Neutral

89% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Appreciates Incumbent Status

Feature Ratings

Average 78

Remote NOC, SOC, Helpdesk Integration

Network Management

Endpoint Backup

Remote Control

Process Automation

Real User Monitoring

Discovery

Support for IoT Devices

Patch Management

Mobile Device Management

Anti Malware Signature Detection

Vendor Capability Ratings

Average 76

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Network Monitoring - Enterprise

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View ManageEngine Site24x7 in this category (opens in a new tab)

ManageEngine Site24x7 Reviews

Milan P.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Difficult to access some feature

Likeliness to Recommend

8 /10

What differentiates ManageEngine Site24x7 from other similar products?

Combines website, server, network, and application monitoring into a single solution.

What is your favorite aspect of this product?

Strong monitoring for various cloud services and infrastructure.

What do you dislike most about this product?

Some users find that customer support responses can be slower or less effective than desired.

What recommendations would you give to someone considering this product?

User Training and Onboarding

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Advanced Monitoring tool

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jacob A.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Comprehensive and Powerful

Likeliness to Recommend

9 /10

What differentiates ManageEngine Site24x7 from other similar products?

Powerful alerting and reporting: Site24x7's powerful alerting and reporting features allow administrators to stay up-to-date on the status of their IT infrastructure and to generate detailed reports on performance and availability.

What is your favorite aspect of this product?

Site24x7 can monitor most IT infrastructure components without the need to install agents. This simplifies deployment and maintenance and makes Site24x7 a good choice for businesses with remote or distributed infrastructure.

What do you dislike most about this product?

Limited support for cloud-native technologies: Site24x7's support for cloud-native technologies such as Kubernetes and Docker is not as comprehensive as some of its competitors, such as Datadog and New Relic.

What recommendations would you give to someone considering this product?

If you are using cloud-native technologies, consider using a complementary monitoring solution: Site24x7's support for cloud-native technologies is limited, so you may want to consider using a complementary monitoring solution such as Datadog or New Relic to monitor your cloud-native infrastructure.

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

How We Deliver

ManageEngine Site24x7

What is ManageEngine Site24x7?

Company Details

Need Assistance?

ManageEngine Site24x7 Ratings

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love ManageEngine Site24x7?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Discovery Automated discovery and identification of devices and associated applications on the network.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Network Monitoring - Enterprise

ManageEngine Site24x7 Reviews

Milan P.

Difficult to access some feature

Likeliness to Recommend

Pros

Advanced Monitoring tool

Likeliness to Recommend

Pros

Jacob A.

Comprehensive and Powerful

Likeliness to Recommend

Pros

Title

Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Network Management

Endpoint Backup

Remote Control

Process Automation

Real User Monitoring

Discovery

Support for IoT Devices

Patch Management

Mobile Device Management

Anti Malware Signature Detection

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement