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M-Files

M-Files Document Management

Composite Score

7.1 /10

CX Score

7.4 /10

11 Reviews Write a Review

What is M-Files Document Management?

M-Files lets you go beyond traditional document management. You can find, manage and share documents and other information such as cases, quality deviations, and audit findings across all systems and repositories and utilize any platform set-up: on-premises, cloud or hybrid. And you can benefit from smart and knowledge work automation based on artificial intelligence, all while enjoying the ease of use of one, common user interface and user experience. With four different trial solutions to choose from, you can explore M-Files in the way that best fits your business goals. Start a Free Trial: https://bit.ly/3NYze9K OR Book a Demo: https://bit.ly/4es8vNK

Company Details

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M-Files Document Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on M-Files Document Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

Down 8
Since last award

100 Plan to Renew

67 Satisfaction of Cost Relative to Value

Down 9
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 77%
Conflict Resolution:: 87%
Strategy & Innovation:: 89%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love M-Files Document Management?

14% Negative

5% Neutral

81% Positive

Pros

Reliable
Trustworthy
Unique Features
Respectful

Feature Ratings

Average 77

Security and Access Control

Searchability

Access Tracking

Check Out Check in

Document Hosting

Document Sharing

Indexing and Classification

Version Control

Publication Workflow

Editor Functions

Metrics and Reporting

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

M-Files Document Management Screenshots

M-Files Document Management Downloads

eBook: "Unlocking the Value of Knowledge Work Automation"

Knowledge Work Automation Infographic

M-Files General Brochure

M-Files Document Management Videos

M-Files Document Management Reviews

Gary T.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product, lot's of features

Likeliness to Recommend

8 /10

What differentiates M-Files Document Management from other similar products?

It's integration options with SharePoint and other DM platforms.

What is your favorite aspect of this product?

Metadata first approach, not caring where something is stored but what it is.

What do you dislike most about this product?

Understanding of how to position internally to staff with its metadata first approach.

What recommendations would you give to someone considering this product?

Conduct a full internal review of processes to fully understand how this technology will work across business functions.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Cons

Less Generous

Juliette M.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Better and faster cloud access

Likeliness to Recommend

9 /10

What differentiates M-Files Document Management from other similar products?

M-Flies, with its various interactive features, specifically focuses on data and content management.

What is your favorite aspect of this product?

Excluding storing information, M-flies extensive features include accessing data from different locations and network folders in mobile.

What do you dislike most about this product?

Sending an automatic notification when an action is required with its Artificial intelligence system.

What recommendations would you give to someone considering this product?

M-Flies uses its user-friendly Artificial Intelligence system, to conquer the documentation and information management world.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

İhsan A.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

not so user friendly compared to their rivals

Likeliness to Recommend

6 /10

What differentiates M-Files Document Management from other similar products?

M-Files particularly focuses on confidentiality, retention policy and classification features rather than being utilized in user-friendly manners.

What is your favorite aspect of this product?

Once you upload or received a file, you are automatically directed to how long it should be saved or kept within a certain timeframe across the organization. There is no option to skip this by or eliminate retention policy at all. Making sure of such things are quite helpful especially in mandatory regular audits by outsiders.

What do you dislike most about this product?

It takes so many time to share a document with certain individuals, such that creating groups are time-consuming or updating a document by multiple users causing confusion and consequentially losing time in the end.

What recommendations would you give to someone considering this product?

I recommend those who are thinking about ownership of M-Files if they are an organization with less than 5k people on premises. As the organization gets bigger it would be hard to manage data management with M-Files.

Pros

Reliable
Appreciates Incumbent Status
Security Protects
Trustworthy

Cons

Wastes Time

How We Deliver

M-Files Document Management

What is M-Files Document Management?

Company Details

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Awards & Recognition

M-Files Document Management Ratings

81 Likeliness to Recommend

Down 8 Since last award

100 Plan to Renew

67 Satisfaction of Cost Relative to Value

Down 9 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love M-Files Document Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Version Control Tracking of document versions with each iteration of document changes.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

M-Files Document Management Screenshots

Permissions in M-Files

Pinned items in M-Files

Process maps in M-Files

Open profile in M-Files

Search in M-Files

M-Files Document Management Downloads

eBook: "Unlocking the Value of Knowledge Work Automation"

Knowledge Work Automation Infographic

M-Files General Brochure

M-Files Document Management Videos

Three ways Knowledge Work Automation and AI will change the way we work in 2024

M-Files - The leading knowledge work automation platform

The Smarter Way to Work with Automation & AI

Enhance your digital experience with M Files & Microsoft Copilot

M-Files Document Management Reviews

Gary T.

Great product, lot's of features

Likeliness to Recommend

Pros

Cons

Juliette M.

Better and faster cloud access

Likeliness to Recommend

Pros

İhsan A.

not so user friendly compared to their rivals

Likeliness to Recommend

Pros

Cons

Title

Down 8
Since last award

Down 9
Since last award

Feature Ratings

Security and Access Control

Searchability

Access Tracking

Check Out Check in

Document Hosting

Document Sharing

Indexing and Classification

Version Control

Publication Workflow

Editor Functions

Metrics and Reporting

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Availability and Quality of Training